Chordiant knowledge management system. (Management News and Products).Chordiant Software, Inc. have announced the release of Chordiant Knowledge System 2.0. which allows companies to utilise information from a variety of sources, including Web sites, customer interactions, product sources and customer service representatives (CSRs). Chordiant also has announces the availability of Chordiant Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. Response and Chordiant Assisted Response. Chordiant Knowledge System combined with the existing Chordiant Unified CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solution, allows companies to provide customised responses to inquiries based on a combination of knowledge and information unique to each individual customer, such as transactional history, behavioural Adj. 1. behavioural - of or relating to behavior; "behavioral sciences" behavioral information, customer preferences and demographic data. Acting on a combination of structured and unstructured data Data that does not reside in fixed locations. Free-form text in a word processing document is a typical example. Contrast with structured data. See free-form database. , the unified solution allows companies who rely on CRM to bolster customer retention and build long-term relationships with customers, to make the most of the increasing number of 'informational inquiries' made via online self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. . www.chordiant.com |
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