Chordiant and Eontec Partner to Deliver The First Integrated Enterprise Java-TM- Customer Management and Retail Finance Solution.

Business Editors/High-Tech Writers

BAI Retail Delivery Conference 2002

ATLANTA--(BUSINESS WIRE)--Nov. 6, 2002

- Reduced total cost of ownership, superior customer-centric sales and service coupled with faster time to market through seamless integration and reusable components

Chordiant Software, Inc. (NASDAQ:CHRD), a leader in Java customer management solutions, and Eontec Ltd. the global leader in the delivery of Enterprise Java(TM) Banking solutions to major financial institutions, today announced a strategic partnership that will combine state-of-the-art, process-centric sales and marketing solutions with the world's leading Java Banking solutions. This will enable banks to provide superior customer service and faster delivery of targeted products through seamless integration and reusable components while reducing the total cost of ownership.

Together, Chordiant and Eontec will work together to deliver mission critical, end-to-end process-centric solutions on a real-time basis that include the full range of retail banking as well as marketing, selling and customer service functionality. As part of these joint solutions, Eontec(TM) Financial Components will be available to Chordiant customers while Chordiant functionality will be available to Eontec's banking clients.

"Despite years of effort in trying to divert customers to alternative service delivery vehicles, it's becoming clear that the branch may actually present an opportunity for competitive differentiation," said Tom Richards, CRM Research Director for Meridien Research. "At the same time, the traditional technologies that have supported the work of the branch have reached end-of-life. The intersection of these two events has started a conversation about how best to reconfigure the branch to improve its effectiveness in managing customer interactions. This Chordiant-Eontec partnership, with its Java-based architecture, enterprise customer management framework and retail banking functionality will play an important role in helping banks rethink and reconfigure the next generation of branch banking."

"The vast majority of the cost base in a retail bank lies within the branch network and contact centers," said Stephen Kelly, Chordiant President and CEO. "Together, Chordiant and Eontec anticipate that we will help retail banks increase the cost efficiency of their branch and contact center operations by 20 to 30 percent and this should generate a payback within six to 12 months of the first major enterprise-wide implementation. What we are doing will allow them to differentiate their brands and deliver dynamic end-to-end customer service that can improve customer retention, maximize cross-selling opportunities and generate a positive ROI in a changing business economy."

"The Chordiant-Eontec alliance is the only customer-centric solution that combines proven enterprise banking functionality with customer management. Both companies have a solid track record in delivering world-class enterprise solutions for leading retail financial service organizations. By tying together the best of the customer management and banking technology worlds, this alliance will deliver competitive advantage to our mutual clients and will do so faster and more effectively than ever before", said Patrick Brazel, Executive Chairman, Eontec.

Based on industry standards including J2EE, XML, SOAP and DHTML, the Chordiant-Eontec solution delivers out-of-the-box application components and business processes, which provide flexibility, speed and cost reduction in application delivery and deployment across the enterprise. Retail banks can reduce their cost of ownership through the use of these extensible, reusable and interoperable business and financial components. This enables a bank to configure the necessary components and processes once and then deliver the process-centric banking solution across all channels and touch points consistently.

Eontec provides best of breed systems assembled from reusable financial components for retail and corporate financial services, including branch operations, lending, payments, and credit card services. These can be deployed across multiple channels including the branch, call centers, the Internet, ATMs and wireless devices to create a unified customer experience. Eontec's technology enables financial institutions to respond faster to new opportunities and competitive pressures by managing the combination of outsourced operations and insourced product origination that will characterize banking in the 21st century.

Chordiant delivers innovative customer management solutions for Global 1000 B2C enterprises in retail banking, insurance, consumer direct and telecommunications. Bridging marketing, selling and servicing functions, Chordiant solutions enable reductions in operating expenses through more efficient and effective customer interactions across all business channels. Chordiant 5 embraces existing systems, business processes and data resources to provide a single, enterprise-wide, real-time view of each customer and help meet their individual needs.

Through Chordiant and Eontec a complete suite of application functionality is available and includes: Chordiant 5 Marketing, Chordiant 5 Selling and Servicing, Chordiant 5 Enterprise Platform, the Eontec(TM) Retail and Corporate Banking Modules, Eontec(TM) Financial Components WorkBench, and the Eontec(TM) MCA Services.

ABOUT EONTEC

Eontec is the global leader in the delivery of mission-critical Enterprise Java(TM) Banking solutions to major financial institutions. Eontec provides proven systems assembled from reusable financial components for retail and corporate financial services, including branch operations, lending, payments, and credit card services. These can be deployed across multiple channels including the branch, call centers, the Internet, ATMs and wireless devices to create a unified customer experience.

When used as a strategic platform for business transformation to customer-centric banking, Eontec delivers an operationally driven single view of customer and empowers institutions to roll out innovative services by exploiting existing CRM and legacy systems. Eontec's technology enables them to respond faster to new opportunities and competitive pressures by managing the combination of outsourced operations and insourced product origination that will characterize banking in the 21st century.

Eontec pioneered Java technology in Financial Services and was the first company to offer true multi-channel banking software. Our implementations offer a unique dual benefit - tailored solutions for immediate priorities and a reusable asset for future demands. Today Eontec offers a proven J2EE(TM)-based solution. Composed of business functionality, multi-channel services and an integrated assembly environment, Eontec(TM) realizes the promise of component technology - flexibility, speed and cost reduction.

Founded in 1994 by banking and IT specialists, Eontec is based in Ireland and the United States with regional offices in Canada, Germany, the UK, Japan and Singapore. The major investors in the company include Warburg Pincus, Bank of Scotland (Ireland) and ICC Private Equity Fund.

www.eontec.com

ABOUT CHORDIANT SOFTWARE, INC.

Chordiant Software provides innovative customer management solutions for global business-to-consumer companies. Chordiant serves businesses that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Chordiant solutions are driven by business processes and provide an enterprise wide real time view of the customer at any touchpoint, through self service, the contact center, or through retail channels.

Using Chordiant solutions, enterprises benefit from reduced operational expenses through more efficient and effective marketing, selling and customer service. Additionally, Chordiant quickly reduces internal IT costs by leveraging and adapting to existing information technology, investments and infrastructure.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston, Chicago, Manchester, N.H., New York, London, Paris, Amsterdam, Frankfurt, Munich, Madrid, Johannesburg, Sydney and Melbourne. Visit us on the web at www.chordiant.com

SAFE HARBOR 

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including the Annual Report on Form 10-K filed on March 29, 2002. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.