Chordiant Teams With Merit International to Offer Unmatched Support to Customers.

Business Editors/High-Tech Writers

CUPERTINO, Calif. & LONDON--(BUSINESS WIRE)--April 9, 2002

Enhanced Training & Consultancy Partnership Helps Chordiant

Customers Achieve Faster Time to Market And Quicker

Realization of ROI 

Chordiant Software, Inc. (Nasdaq:CHRD), the leader in delivering Dynamically Driven Customer Relationship Management(TM) (CRM), today announced a global partnership with Merit International for the provision of world-class training and resource development programs to Chordiant's customers and partners.

Merit's Educational Services division will provide Chordiant partner and client training and will continue the process of establishing a world-class resource development program for Chordiant. Adding Merit's proven techniques to the overall Chordiant solution will deliver a first-class training environment to Chordiant's customers, providing their workforces with the skills necessary to achieve faster implementation and more rapid ROI from their Chordiant CRM solutions.

During its work with Chordiant, Merit has already built a world-class practice of Chordiant 5 skills. The partnership will ensure the ongoing availability of Chordiant-accredited consultancy resources for current projects, as well as additional resources to support growing business demand on a global basis as part of Chordiant's Tier 3 partner program (Specialist System Integrator).

"At Chordiant, we're constantly looking for ways to improve our customer service," said Mick Oak, senior vice president, Chordiant. "With the finalization of this agreement with Merit International, we are able to offer our clients both a structured, pragmatic training program for transforming internal IT skills and a ready supply of Chordiant 5 consultants. In turn, Chordiant is able to focus its attention on the delivery of our dynamic CRM solutions."

Merit will also provide a skills transformation service consisting of both formal education on Chordiant technology, and Merit's unique ACE(TM) (Accelerated Career Enhancement) approach to transforming a client's in-house IT skills. Merit will also offer its Flexible Managed Workforce program (FMW(TM)) which will develop highly skilled resources within Chordiant client companies, supporting Chordiant's delivery model for its clients and partners.

Richard Stevenson, CEO, Merit International said, "We are delighted to announce this partnership with Chordiant. This will ensure the availability of qualified Chordiant consultants and help clients build their own Chordiant practices. This is the culmination of months of joint effort to combine Merit's proven processes for building highly skilled consulting workforces with Chordiant's approach to supplying professional services."

About Chordiant Software, Inc.

Chordiant Software, Inc. (www.chordiant.com) is a worldwide leader in developing and delivering Dynamically Driven CRM(TM) solutions for global B2C enterprises.

The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multidimensional customer interactions. The unique Chordiant JX Architecture(TM) leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience.

Headquartered in Cupertino (Silicon Valley), California, Chordiant maintains offices in Boston, Chicago, New York City, London, Paris, Amsterdam, Frankfurt, Munich, Madrid, Johannesburg, Sydney and Melbourne.

About Merit International

Merit International, headquartered in the UK since 1998, is a subsidiary of AST Group, a highly successful international IT services company. AST employs a staff of more than 3,500 worldwide. Within the AST Group, Merit International has one clear focus and one specialist skill: solving the problems associated with getting multiple applications to seamlessly interact in a way that delivers real business benefit.

Merit is skilled in understanding the many points of interaction between applications, often in the most complex and heterogeneous environments, and then determining the most effective way to enable those interactions. We work with organizations that understand that to gain the greatest leverage from the significant investments that enterprises are making, and have made, in both legacy systems and CRM, SCM, ERP, e-business applications, they need a specialist integration partner.

Merit serves an international and multisector client base that includes such enterprises as The Royal Bank of Scotland, Shell, Old Mutual and Belgacom.

Safe Harbor 

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30th, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Note to Editors: Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. JX Architecture and Dynamically Driven CRM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.