Chordiant Software and ICL to Bring Dynamically Driven CRM to Global 1000 Companies.

Business Editors/High-Tech Writers

CUPERTINO, Calif. and LONDON--(BUSINESS WIRE)--Jan. 31, 2002

Chordiant Software, Inc. (Nasdaq:CHRD), a leader in Dynamically Driven CRM(TM), today announced ICL, the IT services company, will implement Chordiant CRM solutions for European-based Global 1000 companies.

Under the terms of the agreement ICL will create a Chordiant CRM Solutions Practice based on the new Chordiant 5 solution and is expected to include a significant number of ICL consultants trained to implement Chordiant solutions. ICL will also become a recommended European integrator of Chordiant CRM solutions.

Roy Bunyan, head of ICL's CRM practice said: "The Chordiant 5 solutions allow our customers to implement the most scalable, adaptive B2C CRM applications while preserving aspects of their existing systems. Hence, these Global 1000 companies receive faster return on investment (ROI) and provide a more seamless customer service experience. We need to be able to offer customers CRM solutions that allow rapid process change when the business model or customers change. Chordiant delivers adaptive process-driven software for companies as they deal with a changing economy and focus on customer retention."

Stephen Kelly, chief executive of Chordiant, commented, "This agreement with ICL highlights adds capacity in the European markets and strengthens the Chordiant proposition. The companies that choose Chordiant are global B2C organizations that want a dynamic, process-centric CRM solution to deliver multi-dimensional customer interaction, leveraging existing investment inside and beyond the enterprise. Chordiant 5 is one of the only solutions on the market to meet those demands and working with ICL will give us more exposure to those companies who need our help."

About ICL

ICL is one of the leading IT solutions companies in Europe, Middle East and Africa, employing 17,700 people. It designs, builds and operates IT systems and services for customers in the financial services, telecoms, retail and government markets.

ICL helps its customers to transform their businesses and make them more efficient and productive, by providing the IT services needed today together with the end-to-end e-Business services to be successful in the new economy. These services include new media design, consultancy and systems integration through to managed infrastructure services that underpin the `mission-critical' requirements of businesses.

For the year ended 31 March 2001, the company's turnover for continuing operations was (pound)2,418.7 million. Headquartered in London, ICL is the European-centred IT services arm of the Fujitsu Group.

The Fujitsu Group is a (pound)31 billion leader in Internet-based IT systems and services for the global marketplace. Website: http://www.icl.com

About Chordiant Software, Inc.

Chordiant Software, Inc. (www.chordiant.com) is a worldwide leader in developing and delivering Dynamically Driven CRM solutions for global B2C enterprises.

The Chordiant solution enables enterprises to gain a sustained competitive advantage through more efficient and effective marketing, selling and customer service. Only Chordiant delivers real-time, process-centric solutions that provide multidimensional customer interactions. The unique Chordiant JX Architecture(TM) leverages existing investments inside the enterprise and beyond, resulting in a more relevant and consistent customer experience.

Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston; Chicago; Manchester, N.H.; New York; London; Paris; Amsterdam, Netherlands; Frankfurt and Munich, Germany; Johannesburg, South Africa; Sydney and Melbourne, Australia.

SAFE HARBOR 

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended September 30, 2001, and the Annual Report on Form 10-K filed on March 27, 2001. These filings are available on a Website maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.