Chordiant Software Expects to Meet Revenue Consensus Estimate For The Third Quarter.

Business Editors

CUPERTINO, Calif.--(BUSINESS WIRE)--Sept. 25, 2002

Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of innovative customer management solutions for global business-to-consumer companies, today announced it expects to meet the revenue consensus estimate for the third quarter ending September 30, 2002. For the third quarter 2002, the consensus estimate for revenue is $16.1 million.

"Based on business Chordiant has booked to date, we are reaffirming guidance for the third quarter and are now focused on our sales efforts for the fourth quarter and building our pipeline for 2003," said Stephen Kelly, president and CEO.

Chordiant will provide financial details for the third quarter during its regularly scheduled quarterly conference call on Tuesday, October 22, 2002. The conference call, which will take place after the close of the market that day, will be web cast live for all investors and archived on the Chordiant web site until the end of the fourth quarter of 2002.

ABOUT CHORDIANT SOFTWARE, INC.

Chordiant Software provides innovative customer management solutions for global business-to-consumer companies. Chordiant serves businesses that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Chordiant solutions are driven by business processes and provide an enterprise-wide, real-time view of the customer at any touch point, through self-service, the contact center, or through retail channels.

Using Chordiant solutions, enterprises benefit from reduced operational expenses through more efficient and effective marketing, selling and customer service. Additionally, Chordiant quickly reduces internal IT costs by leveraging and adapting to existing information-technology investments and infrastructure.

Headquartered in Cupertino, California, Chordiant maintains offices in Boston, Chicago, Manchester NH, New York City, London, Paris, Amsterdam, Frankfurt, Munich, Madrid, Johannesburg, Sydney and Melbourne. Visit us on the Web at http://www.chordiant.com.

SAFE HARBOR 

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Annual Report on Form 10-K filed on March 29, 2002. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc., JX Architecture and Dynamically Driven CRM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.