Chordiant Software Announces JX Architecture And Platform-wide J2EE and XML Support.

Business Editors/High-Tech Writers

CUPERTINO, Calif. and LONDON--(BUSINESS WIRE)--May 23, 2001

Chordiant Commits ICIM Platform Support To BEA WebLogic And

IBM WebSphere Application Servers For The Company's eMarketing,

eService And Knowledge Management Offerings

Chordiant Software, Inc. (Nasdaq:CHRD) today announced its JX Architecture(TM) to provide Global 1000 companies with the next generation of real-time CRM applications designed for the most demanding enterprises serving million of individual customers. The Chordiant JX Architecture provides native support for the Java(TM) 2 Enterprise Edition (J2EE(TM)) and XML standards throughout the Chordiant Intelligent Customer Interaction Management (ICIM) platform.

Core Chordiant ICIM platform technologies are expected to be fully J2EE compliant and use XML for data connectivity. Chordiant's existing business services, which include eMarketing, eService, knowledge, fulfillment and selling functionality, will also be released over the next six months based on the new JX Architecture.

Chordiant also announced that it expects to deliver full support for the BEA WebLogic and IBM WebSphere J2EE-based application servers. Chordiant intends to offer future releases of its software that provides customers with a choice of J2EE-compliant application servers.

With its complete support for J2EE and XML across the Chordiant ICIM platform, Chordiant's customers can take full advantage of their current investment in complimentary J2EE application servers and XML data connectivity, and leverage readily available IT and consulting resources when implementing the new JX Architecture capabilities.

Chordiant's J2EE-developed Chordiant ICIM platform will enable CRM and e-business solutions to be integrated and deployed faster than existing CRM point solutions or client/server application suites. The Chordiant JX Architecture is a standards-based open architecture. The JX Architecture delivers: XML connectivity to the enterprise; open access to business services via rules and J2EE based workflow; and the J2EE standard object environment allowing companies to more quickly and easily integrate Chordiant Unifying CRM applications with their legacy systems and business processes. This faster time-to-market of enterprise-class Unifying CRM applications and services delivers increased value to Global 1000 companies and leverages existing developer resources and system investments.

"Chordiant provides its Global 1000 customers unsurpassed flexibility and choice in implementing e-Business solutions by delivering the industry's most open platform and J2EE and XML-compliant set of business services for CRM applications," said Sam Spadafora, Chordiant Chairman and CEO. "This commitment to Java, J2EE and XML technologies will continue to propel our focus on meeting extreme customer requirements with our Unifying CRM Solutions. The evolution and integration of our JX Architecture and open industry standards will allow Chordiant and its customers to develop and deploy flexible, enterprise-wide applications more quickly and at a lower cost of ownership."

Chordiant's Java Leadership

Over the past eighteen months, Chordiant has been building the business services and back-end system services of its ICIM platform and front-end applications in Java. Beginning last year, the company developed an architecture and plan for customers to coexist with Java and J2EE-based servers.

Chordiant is now working with its Global 1000 customers to introduce the JX Architecture in a way that will help these customers protect their existing Chordiant Unifying CRM Solution investments and take full advantage of the JX Architecture. Chordiant's enterprise customers will receive a number of benefits. The move to J2EE will allow them increased flexibility and scalability to meet the needs of their millions of individual customers. Chordiant's customers will also receive a product that can be more easily manipulated and customized by designers to fit into any existing customer system.

The Chordiant JX Architecture also provides an advanced methodology to deliver Unifying CRM applications faster to business units; integrate additional systems; and make full use of the thousands of applications committed to the BEA and IBM applications servers. Thus, the JX Architecture can help Global 1000 companies deliver better service and ROI for their CRM initiatives.

"Our Global 1000 customers are demanding the flexibility, scalability and industry standards-based environment that they can get from applications designed around J2EE and XML," added Spadafora. "We felt it was critical that we architected our leading ICIM platform to be Java, J2EE and XML-capable, so that we could continue to provide the most complete applications for our customers and their most extreme marketing, sales, service challenges."

Chordiant's Support for the BEA WebLogic and IBM WebSphere Standards

IBM's WebSphere is software for developing, publishing, hosting and deploying Web services. WebSphere's Application Server supports the variety of open standards and technologies necessary to develop, publish and deploy Web services applications.

The BEA WebLogic Server is one of the more mature Java 2 Enterprise Edition (J2EE) application servers, and is the leading platform for building and deploying wired and wireless e-business applications for the enterprise. Pure Java and standards-based, BEA WebLogic Server has been selected by many leading companies in the Fortune Global 500, Fortune e-50, Forbes Super 100, and Business 2.0 100 for their e-Business and enterprise initiatives.

J2EE and XML Support Raises Bar on CRM Platforms

The Chordiant JX Architecture includes several standards-based components. These components include: Java Messaging System (JMS) based inter-application communication; an LDAP security model; a JMX based management system; a Chordiant Extensible Interface based on XML (CXI) for serialized applications distribution, complete with high performance transformation engines; a comprehensive XML schema-based metadata model, allowing unprecedented applications interoperability and flexible data mapping capability; and because of the extensive use of standard Java, XML, and XML schema, the ability to use one's choice of IDE and GUI design tools.

Chordiant will develop a large library of application modules, business and system services modules, connector modules, and differentiated engines, all of which will be re-usable. Currently, Chordiant is the only distributed multi-tier architecture that utilizes a persistent data manager connection model, where policies and processes drive applications, and supporting multiple touchpoints in a unified way.

The delivery of applications with advanced capabilities through multiple touchpoints is possible because of the JX Architecture's inclusion of a sophisticated set of engines and capabilities. These engines and capabilities include: the Chordiant ICIM applications model; a rich set of business and system services; policies; process; optimization; real-time framework; knowledge; offers; marketing; and assisted selling.

Chordiant's JX Architecture Delivery and Availability

Chordiant has already begun development of its new platform and business services in its JX Architecture and will deliver new versions of its software, based on the JX Architecture by Q4 2001. These new versions will be compatible with both the BEA WebLogic and IBM WebSphere J2EE application servers.

About J2EE and XML

The Java 2 Platform, Enterprise Edition (J2EE) defines the standard for developing multi-tier enterprise applications. J2EE simplifies enterprise applications by basing them on standardized, modular components, by providing a complete set of services to those components, and by handling many details of application behavior automatically, without complex programming.

The Java 2 Platform, Enterprise Edition, takes advantage of many features of the Java 2 Platform, Standard Edition, such as "Write Once, Run Anywhere" portability, JDBC API for database access, CORBA technology for interaction with existing enterprise resources, and a security model that protects data even in internet applications. Building on this base, Java 2 Enterprise Edition adds full support for Enterprise JavaBeans components, Java Servlets API, JavaServer Pages, Java Connector Architecture and XML technology. The J2EE standard includes complete specifications and compliance tests to ensure portability of applications across the wide range of existing enterprise systems capable of supporting J2EE. (Source: Java Web Site found at www.java.sun.com/j2ee/)

Chordiant and many Global 1000 companies are embracing XML because it is an open standard for Internet-based publishing, collaboration and transactions. XML fosters interoperability between applications and the enterprise without proprietary API's and custom coding. XML provides two major benefits: it provides extensible style sheets that allows content to be delivered in an idealized fashion for any media such as client software, Web browsers, portable devices, print or CD-ROM. Secondly, XML provides open, extensible metadata. XML-based metadata is computable information that can support dynamic, real-time data interchange between systems and companies.

About Chordiant Software, Inc.

Chordiant Software (www.chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. Chordiant's ICIM platform provides the building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems.

No matter how consumers choose to communicate with the enterprise -- through branch locations, Web, e-mail, telephone or wireless access -- the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalized process for every interaction. It includes a comprehensive business process engine, which allows companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximize their ROI through the creation, execution and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant empowers high-value contacts designed to retain customers, grow revenue and drive profits during every contact.

In May 2001, Chordiant announced an asset purchase of the Java server technology from ActionPoint Inc. (Nasdaq:ACTP) for $7.2 million in cash and stock. These Java server and application components are expected to accelerate Chordiant's J2EE application development efforts and provide Chordiant with an HTML/DHTML and Java JSP applications framework.

Headquartered in Cupertino, California, and London, Chordiant maintains regional offices in Boston; Chicago; Dallas; Manchester, New Hampshire; New York; Brentford, UK; Amsterdam; Paris; Munich; Sydney and Melbourne.

Safe Harbor 

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. For this purpose, any statements contained in this news release that are not statements of historical fact may be deemed to be forward-looking statements. Words such as "believes," "anticipates," "plans," "expects," "will," "would," and similar expressions are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, methodologies, and products of the acquired company; the risk of loss of key personnel of the acquired company; diversion of management attention from other business concerns; and business risks including the risk of variations in quarterly operating results, significant current and expected additional competition, and the need to continue to expand product distribution and service offerings. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's report on Form 10-Q for the quarterly period ended March 31, 2001, as filed on May 15, 2001 and the Annual Report on Form 10-K filed on March 27, 2001. Also, statements in this news release related to the expected benefits of the transaction are subject to risks related to the timing and successful completion of technology and product development efforts; integration of the technologies into Chordiant's existing products; unanticipated expenditures; changing relationships with customers, suppliers and strategic partners; and other factors described in both the Securities and Exchange Commission filings listed above and other periodic reports filed by Chordiant with the Securities and Exchange Commission.

Note to Editors: Chordiant and the Chordiant logo are registered trademarks and Chordiant Unified CRM for Extreme Demands is a trademark of Chordiant Software, Inc. JX Architecture is a trademark of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.