Chordiant Joins Aspect Telecommunications' Affinity Alliance Program.

PALO ALTO, Calif.--(BUSINESS WIRE)--Oct. 20, 1997--Chordiant Software, Inc. today announced it has formed a strategic alliance with Aspect Telecommunications, a global leader in mission-critical call center solutions, by joining Aspect's Affinity Alliance(TM) program.

Chordiant, a leading provider of enterprise customer interaction software, develops applications used by large consumer-based companies to maximize customer satisfaction, improve operations, and provide personalized customer service.

The Aspect Affinity Alliance program is designed to provide customers with a comprehensive portfolio of innovative call center solutions. As a member of the program, Chordiant becomes one of the more than fifty companies whose offerings can be integrated with Aspect call center solutions to help enterprises increase the effectiveness, productivity and performance of their customer contact strategies.

The agreement extends to Chordiant's CCS(TM) (Customer Communications Solution) software, which is designed to automate and integrate call center functions. Chordiant CCS allows rapid execution and refinement of business processes so that companies can respond quickly to business changes and enforce best practices for customer interactions.

Chordiant CCS uses the Prospect CTI System from Aspect, a broad-based family of application development tools for computer-telephony integration. The components of the Prospect CTI System allow CCS to rapidly deploy robust CTI applications such as screen-pop, data and voice transfer, and intelligent routing, as well as other customized call center applications.

Neil Berry, manager, worldwide business partnerships, and director of Aspect's Affinity Alliance Program said, "We are delighted that Chordiant is joining the Affinity Alliance program. The combination of Chordiant CCS and our Prospect CTI System should provide customers with the efficiencies that can be gained from CTI including lower costs, more personalized service and revenue enhancement."

"Aspect is a key partner for Chordiant, whose high quality call center solutions are recognized around the world," said Carol Realini, chief executive officer, Chordiant. "Aspect's products and services are integral to our business plans and this alliance highlights our commitment to integrating our complementary products."

Aspect Affinity Alliance Program

Aspect Affinity Alliance is a comprehensive, global program intended to help Aspect customers increase the effectiveness, productivity and performance of their enterprise-wide customer contact strategies through the ability to choose from a broad base of complementary products and services. Aspect aims to attract and build long term Affinity Alliance partners to provide integrated, value-added solutions in areas such as computer-telephony integration (CTI), electronic commerce, help desk, integrated inbound/outbound operations, customer interaction software, multi-media applications, and workflow solutions.

Aspect Telecommunications

Founded in 1985, Aspect Telecommunications is a global provider of comprehensive business solutions for mission-critical call centers. Aspect products include automatic call distributors, interactive response systems, call center management information and reporting tools, call center planning and forecasting packages, and computer-telephony integration tools and software.

Aspect also provides services vital to call center environments, including business applications consulting, systems integration and training. World headquarters are located in San Jose, California. For additional information, visit Aspect on the World Wide Web at http://www.aspect.com .

About CCS -- Customer Communications Solution

Chordiant CCS software allows large consumer-based companies to create an environment that enhances sales growth, customer satisfaction and customer access to multiple areas of the organization by allowing customers to easily conduct business with any part of the company.

Chordiant CCS facilitates targeted cross-selling efforts between multiple business units and product offerings by automating business tasks from consumer inquiry to fulfillment, allowing more proactive relationship-building and attention to specific customer needs.

About Chordiant Software

Chordiant Software is the Phoenix. For more information please call 1-888/CHORDIANT (1-888/246-7342) or visit the company's Web site at www.chordiant.com . -0-

Note to Editors: Chordiant, CCS-Customer Communications Solution, WSOP and Enterprise Business Center are trademarks of Chordiant Software, Inc. Affinity Alliance is a trademark of Aspect Telecommunications Corporation. All other trademarks and servicemarks mentioned are the property of their respective holders.

CONTACT: Chordiant Software, Inc.

David Radoff, 650/493-2506, ext. 191

[e-mail]

or

Aspect Telecommunications

Sandra Potter, 408/325-4137

[e-mail]