Chordiant Establishes Industry Advisory Board; Respected Industry Leaders Share Market Insights with Leading Customer System Provider.

Business Editors/High-Tech Writers

CUPERTINO, Calif.--(BUSINESS WIRE)--March 17, 2003

Chordiant Software, Inc. (Nasdaq:CHRD), the provider of the Chordiant Real Time Customer System for global business-to-consumer companies, today announced that it has formed the Chordiant Industry Advisory Board which involves leading industry visionaries in the refinement of our market focus and corporate strategy. This group, which consists of industry experts from technical, marketing and customer backgrounds, will be dedicated to ensuring that Chordiant's business goals and objectives are responsive to current market realities and future opportunities. The board will meet on a quarterly basis to review and provide feedback to corporate technical development efforts and marketing strategies. The inaugural meeting was held on March 4, 2003.

The board consists of thought leaders from academia and business, including Peter Fingar, executive partner with GreyStone Group; Professor David Luckham, research professor of Electrical Engineering at Stanford University; Regis McKenna, founder of Regis McKenna, Inc.; Mike Hughes, chairman of the Chordiant Customer Network; and Steve Yates, CIO of USAA. Chordiant expects to expand the number of advisors to include executives in the industries served by Chordiant. Chordiant executives David Bernstein, senior vice president and chief technology officer, and Paul Burrin, senior vice president of worldwide marketing, sponsor the board and will take the lead in translating the board's recommendations into real business initiatives.

"Today's environment is unforgiving of companies that fail to align business goals with current realities and future direction of the industry," said Stephen Kelly, Chordiant's CEO and President. "Chordiant is tapping the knowledge of independent experts in order to ensure our products meet the needs of the market and our current customer base. As a provider of enterprise-level customer management systems, we would be remiss if we did not take great pains to solicit and understand the unique needs of our own leading brand customers."

The board will evaluate business strategies and marketing plans and make recommendations based on the economic outlook, industry trends, business challenges, customer requirements, new opportunities in the market, and their implications for Chordiant. The ultimate goal of the board is to provide:

-- Thought leadership around significant business change issues confronting global consumer companies

-- Perspective regarding the applicability of technology to enable consumer experience, business transformation and financial objectives

-- Insight into the current agendas and trends of industries focused on the consumer

-- Personal thought leadership exchange

About the Members

Peter Fingar is an Executive Partner with the digital strategy firm, the Greystone Group. He delivers keynotes worldwide and is author of the best-selling books, "The Death of 'e' and the Birth of the Real New Economy" and "Enterprise E-Commerce." Over his 30-year career he has taught graduate and undergraduate computing studies and held management, technical and consulting positions with GTE Data Services, Saudi Aramco, the Technical Resource Connection division of Perot Systems and IBM Global Services, as well as serving as CIO for the University of Tampa.

Professor David Luckham is Research Professor of Electrical Engineering and a member of the Computer Systems Laboratory at Stanford University. He was a Vinton Hayes Senior Research Fellow of Harvard University, a Senior Research Associate, Stanford Artificial Intelligence Laboratory, and an Associate Professor, UCLA Computer Science Department. His research and consulting activities in software technology include multi-processing, high-level specification and programming languages, program verification, Ada systems, automated programming tools, hardware description languages for simulation and test data generation, and artificial intelligence (automated deduction and reasoning systems).

Regis McKenna founded his own high tech marketing firm, Regis McKenna, Inc., in Silicon Valley in 1970 after working in the marketing departments of two early semiconductor pioneering companies. Over the past 30 years, the firm evolving from an outsource marketing business focused start ups to a broad based marketing strategy firm servicing international clients in many different industries. McKenna helped launch some of the most important technological innovations of the last thirty years including the first microprocessor (Intel Corporation), the first personal computer (Apple Computer), the first recombinant DNA genetically engineered product (Genentech, Inc.), and the first retail computer store (The Byte Shop). His most recent book, "Total Access: Giving Customers What They Want in an Anytime, Anywhere World," published by Harvard Business School Press in March 2002, addresses the future of marketing as computers and the network do most of the work, from data gathering to customer care and response. McKenna is Chairman of the Board of the Santa Clara University Center for Science, Technology and Society and was a founding board member of Smart Valley. He is a trustee at Santa Clara University, the Advisory Board of the Haas School of Business University of California Berkeley and the Economic Strategies Institute.

Steve Yates is president of USAA Information Technology Company. He directs 2,800 employees who provide information technology, telecommunications, and document management services for all USAA activities. Yates joined USAA in June 1999 and became president of USAA Information Technology on August 1, 1999. He has extensive business experience in information technology at all levels, from programmer to chief information officer, in various major corporations in the United States and world-wide, including Coca-Cola, the Federal Reserve Bank, Enserch, and Brown and Root. Prior to joining USAA, Yates was vice president of information technology and logistics for Rockwell Automation, a subsidiary of Rockwell International. Yates graduated from the University of Alabama in Tuscaloosa, Alabama, in 1970 with a bachelor's degree in industrial engineering and completed a master's degree in industrial engineering, also from the University of Alabama, in 1979. He is listed in "Who's Who in Engineering".

Mike Hughes, Chairman of the Chordiant Customer Network and Founder and CEO of PeopleTECH.com, was formerly the Divisional Chief Operating Officer for BskyB's Sky Services, the leading PAY TV Operator in Europe, and prior to this, Director for Global Operations and Systems at Thomas Cook Global & Financial Services. Mike is an accomplished change leader with an entrepreneurial style and has led major customer service and sales initiatives involving cultural change, contact center redesign, process change management, large systems integration, and visionary motivation for his teams. He has since founded PeopleTECH.com, a CRM, Cultural Change and Program Management Consulting Organisation focusing on developing Vision and Implementation Strategies for enterprises in the Financial Services, Telecoms and Tecnology sectors.

About Chordiant Software, Inc.

Chordiant serves businesses that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Chordiant offers a real time, transactional Customer System for the B2C enterprise. The Customer System consists of Chordiant Solutions and Chordiant Services that integrates with existing infrastructure and leverages current assets. Chordiant Solutions combine straight through service processing with your processes for multi-channel applications in marketing, the contact center, and retail channels. Chordiant Services provide for successful implementations by reducing risk, increasing return on assets and lowering TCO.

Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston, Chicago, Manchester NH, New York City, London, Paris, Amsterdam, Frankfurt, Munich, and Madrid. Visit us on the Web at www.chordiant.com.