Chordiant Enterprise Contact Center becomes available.Chordiant Chordiant (formerly known as Chordiant Software and J. Frank Consulting) (NASDAQ: CHRD) is a publicly-traded American company. It offers enterprise software to help other companies improve the customer experience of their customers. Software, Inc. has announced the immediate availability of Chordiant Enterprise Contact Center. The solution was created to reduce operational costs and increase employee productivity by orchestrating key business processes and guiding agent interactions. The solution was positioned to be ideal for high-volume contact center operations in service-oriented industries such as retail banks, credit card issuers, insurance providers and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , Chordiant's Enterprise Contact Center solution can help reduce operational costs and staffing expenses by automating and managing key business processes within the contact center, from the initial point of customer contact through to the core transactional systems and multiple data stores. Examples of key business processes automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. for the credit card servicing industry include: application process, credit history validation See validate. validation - The stage in the software life-cycle at the end of the development process where software is evaluated to ensure that it complies with the requirements. , card issuance, balance transfers, dispute processing, credit resolution, adjustments, lost and stolen card and account inquiry and case processing. At the center of this solution are six new releases of Chordiant 5 products: Chordiant 5 Call Center Browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used Edition version 5.5; Chordiant 5 Foundation Server version 5.5; Business Process Designer version 5,5; Chordiant 5 Rules Server 5.5; Rules Designer version 5,5; and Chordiant 5 Tools Platform version 5.5. www.chordiant.com [ILLUSTRATION OMITTED] |
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