Chordiant Customer ING Bank Slaski (Poland) Wins Banking Solution Award.

ING's Sweeping Customer Experience Initiative, Based on Chordiant, Captures Gazeta Bankowa "HIT 2008" Front End Project Award

CUPERTINO, Calif. -- Chordiant Software, Inc. (NASDAQ:CHRD), the leading provider of Customer Experience (Cx[TM]) software and services, today announced that its customer, ING Bank Slaski (Poland), has won Gazeta Bankowa's HIT 2008 award for 'Innovative Front End Project.' Gazeta Bankowa is one of Poland's leading banking magazines. ING Poland was given the award because of its success in unifying the desktop work environment for its network of branch and customer service representatives and enabling them to tailor offers and change marketing approaches on the fly to best address a customer's unique needs. The ING solution, deployed in five months, leverages Chordiant Decision Management, Recommendation Advisor and Cx Enterprise Foundation.

"It is extremely gratifying to be rewarded for our efforts to improve the customer experience," said Marlies Van Elst, CIO, ING Bank Slaski (Poland). "Not only do our customers and customer service representatives benefit from the solution every day, but now the team who rolled it out to 360 branches in only five months is also being recognized for their tremendous effort. Innovation and responsiveness are hallmarks of ING's leadership in the banking industry, and this project is a prime example of both of these characteristics."

ING Bank Slaski (Poland) recognized a need to improve the bank's front office capabilities as well as the overall customer experience. With ING's existing systems, customer-facing representatives were forced to learn myriad solutions and work in different ways depending on the channel they served. Offers made to customers varied from branch to branch and clerk to clerk. The offer process lacked an automated feedback mechanism, so it was very difficult to learn from customer interactions and experiences and follow-up on campaign outcomes.

Determined to overcome these issues, ING Bank Slaski (Poland) selected Chordiant's best-in-class decisioning solution that unifies the way employees work, and enables consistent offer delivery across channels. The new ING decision support environment is based on patented Chordiant Decision Management (CDM) technology that enables ING to tailor its services, responses and offers to individual customer profiles and needs, in real-time. The Chordiant solution also records every recommendation and outcome, and provides a history of all interactions, which are fed back into a marketing database to enable further refinement of marketing approaches and actions. As a key partner, IBM Global Business Services helped deploy the Chordiant solution.

"ING's focus on the customer experience is a benefit not only to its customers, but to its employees," said Steven S. Springsteel, chairman, president, and CEO, Chordiant Software. "Chordiant solutions are providing these 'win-win' capabilities to some of the world's most recognizable consumer brands. It's extremely gratifying for us when the global press awards our customers, ING this month and O2 earlier this year, for the innovations we help them implement. Together, with strategic partners like IBM, we're changing the face of the consumer's experience with these leading lifestyle service providers."

About Chordiant Software, Inc.

Chordiant helps leading global brands with high-volume customer interaction needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture and effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com.

Safe Harbor Statement

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There can be no assurance that other customers will adopt or deploy Chordiant solutions. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Quarterly Report on Form 10-Q for the fiscal quarter ended December 31, 2007.

These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.