Chordiant CCS Chosen as Call Center Product of the Year.CUPERTINO, Calif.--(BUSINESS WIRE)--Feb. 8, 1999--Chordiant Software, a leading provider of customer interaction solutions (CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S ), announced today its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Chordiant CCS (1) (Common Channel Signaling) A communications system in which one channel is used for signaling and different channels are used for voice/data transmission. Signaling System 7 (SS7) is a CCS system, also known as CCS7. See SS7. , has been selected as Call Center Magazine's Product of the Year. Call Center Magazine's Product of the Year award was given to Chordiant as a system with the greatest ability to improve overall customer relationship management through an integrated system. Products chosen were selected for their abilities to improve call centers and overall customer service. About Chordiant Software Chordiant Software provides enterprise class software for managing large, revenue producing call centers to global businesses serving millions of consumers. Its call center and Internet software puts the consumer at the heart of the business from request to fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. . With Chordiant, a company can create a highly flexible, responsive and consistent system for all customer needs, whether they come through the call center, the Internet, an ATM or another method. Chordiant Customer Communications Solution(tm) (CCS), uses a unique approach to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. every customer interaction. Consumer-based companies use Chordiant systems to deliver one-to-one, marketing and service, resulting in improved satisfaction, retention and revenue growth. With Chordiant CCS, a company can create an Enterprise Business Center (EBC EBC Exhaled Breath Condensate EBC Executive Briefing Center EBC European Brewery Convention EBC Eastern Book Company EBC Early Breast Cancer EBC European Brain Council EBC Electronic Birth Certificate EBC Ella Baker Center for Human Rights ) where its customers can conduct business with any part of the company through a single point of contact. A key strength of the system is managing customer interaction from end to end; from the initial call, through behind the scene fulfillment of the request, while applying consistent business processes and service metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. to each interaction. Chordiant is the only solution that allows companies to personalize every customer interaction and deliver a unique level of one-to-one customer knowledge and service. Headquartered in Cupertino, California, Chordiant maintains regional offices in Boston, Chicago, Dallas, Atlanta, New Jersey, and London. For more information, please call 1.888.CHORDIANT (1.888.246.7342), or +44 (0)171 721-8590 or visit the company's Web site at www.chordiant.com. |
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