Chordiant Announces International Expansion with New South African Office.Business Editors/Technology Writers CUPERTINO, Calif. & JOHANNESBURG, South Africa--(BUSINESS WIRE)-- Oct. 24, 2001 Chordiant Software Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CHRD CHRD Color High Resolution Display ), a leader in Unified Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) Solutions, announced today that the company has expanded its international operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. and has established an office in Johannesburg, South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. to capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. its work over the past four years in the South African market. This facility will be co-located with Bytes Business Solutions, the South African distributor of Chordiant's Marketing Director software. The Johannesburg office will enhance delivery capability in the South African market, and will be staffed by a combination of experienced CRM professionals from Bytes and Chordiant International, a subsidiary of Chordiant Software, Inc. Chordiant currently is a provider of marketing automation and CRM technology for large South African corporations including ABSA ABSA American Biological Safety Association ABSA Amalgamated Banks of South Africa ABSA Alberta Boilers Safety Association ABSA Aerolinhas Brasileiras S.A. ABSA Action à Bon de Souscription d'Action ABSA Australian Boarding Staff Association Inc. and Edgars Consolidated Stores "Chordiant's establishment of a local office and the company's investment in the people and infrastructure required to maintain delivery capacity demonstrates Chordiant's commitment to the South African market. It is also indicative of the growing acknowledgement by international software solution providers of the importance of this market," said Mark Neethling, customer intelligence practice manager at Bytes Business Solutions. In opening the Johannesburg office, Bytes has extended their contractual arrangement with Chordiant to include the marketing, sales, and distribution of the full range of Chordiant's enterprise-class platform and applications. This includes Chordiant's full ICIM ICIM Individual Control Intake Manifold ICIM Incharge Information Model ICIM Installations Corporate Information Management (DoD) ICIM Integrated Continuous Improvement Methodology (Value Chain Group) suite; the Dialog Interaction Server which streamlines customer interactions with intelligent services to boost Web completion rates; and Chordiant Marketing Director, which powers complex relationship marketing campaigns across all online and offline channels. "Our South African office mirrors the demand that Chordiant is receiving for our platform and applications from Global 1000 companies. Chordiant is engaging partners worldwide to market and integrate our software as we meet this demand and deliver outstanding solutions for companies' most extreme marketing, selling, servicing, and customer retention demands," said Stephen Kelly Stephen Michael Kelly (born September 6, 1983 in Dublin, Ireland) is a professional footballer who plays at full back (usually right full back) for Birmingham City. He is a full international for the Republic of Ireland. , Chordiant President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . ABOUT CHORDIANT SOFTWARE INC. Heavily represented by the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , telecommunications and travel industry sectors, Chordiant's clients typically have more challenging environments for Marketing, Selling, and Servicing, due to the complexity of decisions involved in completing a purchase and the higher average monetary value of such transactions. Chordiant Software Inc. (www.Chordiant.com) delivers a Unifying Customer Relationship Management (CRM) solution based on Chordiant's branded platform strategy, the Intelligent Customer Interaction Management (ICIM) platform. This platform provides highly scalable building blocks for developing and integrating flexible CRM solutions into customers' existing enterprise-wide systems. No matter how consumers choose to communicate with the enterprise -- whether through branch locations, the Web, e-mail, telephone or wireless access -- the Chordiant Unified CRM Solution provides a real-time, single view of each customer and a consistent, personalized process for every interaction. It includes a comprehensive business process engine allowing companies to implement best business practices across multiple touchpoints. As a result of Chordiant's sophisticated Marketing Automation Business Services, marketers can maximize their ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). through the creation, execution, and refinement of sophisticated direct marketing initiatives that span both traditional and online channels. Chordiant enables the creation of high-value contacts designed to retain customers, grow revenues, and drive profits during every contact. Headquartered in Cupertino (California), Chordiant maintains offices in Boston, Chicago, Dallas, Manchester (New Hampshire New Hampshire, one of the New England states of the NE United States. It is bordered by Massachusetts (S), Vermont, with the Connecticut R. forming the boundary (W), the Canadian province of Quebec (NW), and Maine and a short strip of the Atlantic Ocean (E). ), and New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. (USA), London, and Brentford (UK), Amsterdam, Paris, Munich, Frankfurt, Johannesburg, South Africa; and Sydney and Melbourne (Australia). SAFE HARBOR Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions intended to identify forward-looking statements. There are a number of important factors that could cause Chordiant's results to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect Chordiant's financial results are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation, Chordiant's report on Form 10-Q Form 10-Q See 10-Q. for the quarterly period ended June 30, 2001, and the Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. filed on March 27, 2001. These filings are available on a web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks; and Chordiant Unified CRM for Extreme Demands, Always-On and JX Architecture are trademarks of Chordiant Software Inc. All other trademarks and registered trademarks are the properties of their respective owners. |
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