Choice One Launches Key Accounts Program; Names Mike Rosato Vice President.

Business Editors

ROCHESTER, N.Y.--(BUSINESS WIRE)--Nov. 10, 2003

Choice One Communications (OTCBB: CWON), an Integrated Communications Provider offering facilities-based voice and data telecommunications services, including Internet solutions, to businesses in 29 Northeast and Midwest markets, today announced that the company has launched a key accounts program to focus on the needs of larger customers, particularly multi-location businesses.

"The breadth and depth of the network we have built across Choice One's 29-market, 12-state operating footprint is unmatched by any competitor, even the incumbent telephone companies," stated Terry Nulty, Senior Vice President, Sales. "This gives Choice One a distinct competitive advantage to provide telecommunications services to larger, multi-location businesses operating across our footprint. Our key accounts team will focus on identifying these opportunities and leveraging this competitive advantage to help accelerate our growth and profitability."

The company also announced that Mike Rosato has been promoted to Vice President of Key Accounts to lead this new initiative. Mr. Rosato has 14 years of telecommunications experience, including marketing and product management; provisioning; client service; sales and sales management. Prior to his promotion to Vice President of Key Accounts, Mr. Rosato was the General Manager for Choice One's wholesale channel for four years. Mr. Rosato has a B.S. in Electrical Engineering from the University of Rochester and an MBA from the University of Rochester's Simon School of Business.

"Choice One already has thousands of multi-location clients, many of whom have complex telecommunications requirements, stated Mike Rosato, Vice President, Key Accounts. "Our team of dedicated sales and client service professionals have access to the tools and skills necessary to develop truly customized telecommunications solutions and provide the specialized service that is required by this segment of our business."

"With more than 50 locations in Choice One's markets, we were looking for a provider who could simplify our voice and data telecommunications services," commented Rick Page, District Manager for WMCR, a Michigan-based company that operates KFC and Taco Bell franchises throughout the Mid-west. "Choice One presented us with a customized solution that saves our company money, gives us a single point of contact for day-to-day service issues and consolidates our billing."

The company's key accounts group is composed of a highly experienced team of telecommunications sales professionals supported by dedicated account managers that provide day-to-day account management for Choice One's key account clients. The team will focus on larger-size client opportunities, particularly companies with multiple branch locations within the company's operating footprint, such as banks, retail chains, manufacturers, distributors and service organizations with multiple regional sales offices.

Clients in the company's key accounts program can benefit from a wide variety of specialized products and services, including corporate level discounting, flexible billing options and VPN solutions.

About Choice One Communications

Headquartered in Rochester, New York, Choice One Communications Inc. (OTCBB: CWON) is a leading integrated communications services provider offering voice and data services including Internet solutions, to businesses in 29 metropolitan areas (markets) across 12 Northeast and Midwest states. Choice One reported $290 million of revenue in 2002, has more than 100,000 clients and employs approximately 1,400 colleagues.

Choice One's markets include: Hartford and New Haven, Connecticut; Rockford, Illinois; Bloomington/Evansville, Fort Wayne, Indianapolis, South Bend/Elkhart, Indiana; Springfield and Worcester, Massachusetts; Portland/Augusta, Maine; Grand Rapids and Kalamazoo, Michigan; Manchester/Portsmouth, New Hampshire; Albany (including Kingston, Newburgh, Plattsburgh and Poughkeepsie), Buffalo, Rochester and Syracuse (including Binghamton, Elmira and Watertown), New York; Akron (including Youngstown), Columbus and Dayton, Ohio; Allentown, Erie, Harrisburg, Pittsburgh and Wilkes-Barre/Scranton, Pennsylvania; Providence, Rhode Island; Green Bay (including Appleton and Oshkosh), Madison and Milwaukee, Wisconsin.

The company has intra-city fiber networks in the following markets: Hartford, Connecticut; Rockford, Illinois; Bloomington/Evansville, Fort Wayne, Indianapolis, South Bend/Elkhart, Indiana; Springfield, Massachusetts; Grand Rapids and Kalamazoo, Michigan; Albany, Buffalo, Rochester and Syracuse, New York; Columbus, Ohio; Pittsburgh, Pennsylvania; Providence, Rhode Island; Green Bay, Madison and Milwaukee, Wisconsin.

For further information about Choice One, visit our web site at www.choiceonecom.com or contact us at 1-888-832-5800.

Forward-Looking Statements

Certain statements contained in this press release constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, and the company intends such forward-looking statements be subject to the safe harbors created thereby. The words "believes", "expects", "estimates", "anticipates", "will", "will be", "could", "may" and "plans" and the negative or other similar words or expressions identify forward-looking statements made by or on behalf of Choice One Communications Inc. ("the company"). These forward-looking statements are subject to many uncertainties and factors that may cause the actual results of the company to be materially different from any future results expressed or implied by such forward-looking statements. Examples of such uncertainties and factors include, but are not limited to, continued compliance with covenants for borrowing under our bank credit facility, availability of financing, availability of significant operating cash flows, continued availability of regulatory approvals, the number of potential customers and average revenue for such customers in a market, the existence of strategic alliances or relationships, technological, regulatory or other developments in the company's business, changes in the competitive climate in which the company operates and the emergence of future opportunities, all of which could cause actual results and experiences to vary significantly from the company's current business plan and to differ materially from anticipated results and expectations expressed in the forward-looking statements contained herein. These and other applicable risks are summarized under the caption "Risk Factors" and elsewhere in the company's Annual Report on Form 10-K for the year ended December 31, 2002, Registration No. 000-29279, filed with the Securities and Exchange Commission on March 31, 2003.