China Network Systems Selects Convergys' WIZARD to Support its Digital Cable TV Services in Taiwan.

Business Editors

CINCINNATI--(BUSINESS WIRE)--Sept. 30, 2002

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today that China Network Systems (CNS), Taiwan's leading cable TV service provider, has selected Convergys to provide billing and customer management support for its digital cable TV services.

CNS, a joint venture of Koos Group and STAR Group, is scheduled to launch Taiwan's first digital cable interactive TV services later this year. The company will license Convergys's WIZARD (R) system to support and manage its interactive TV and call center services. Through a network of 12 system operators, CNS has access to 1 million households.

"Convergys impressed us with the overall quality of WIZARD and the company's presence in and understanding of the Asia-Pacific cable and broadband market," said Daniel Chung, COO of CNS. "After a thorough evaluation of various billing and customer care products, CNS selected WIZARD because it provides an overall solution to our requirements."

"WIZARD gives innovative operators like CNS the highly flexible billing and customer care capabilities they need to offer the latest services and maintain subscriber satisfaction," said Steve Robertson, President of Convergys International. "WIZARD, with its convergent rating and billing capabilities, enables service providers to bring new next-generation offerings to market quickly and cost-effectively."

"The WIZARD implementation is scheduled for completion later this fall," said Ting Hsiao, General Manager of Convergys Broadband Taiwan. "Convergys will leverage its worldwide resources and technical expertise to meet CNS' sophisticated system requirements and the project's tight timeframe."

Convergys' WIZARD is a comprehensive billing and subscriber management system for multi-channel subscription television operators. The advanced functionality of WIZARD enables DBS, DTH, DTT, MMDS, cable, and cable-telephony providers to manage high subscriber volumes effectively and deploy an increasing variety of new services that support aggressive growth in the global marketplace.

Convergys' product line of highly scalable end-to-end billing products, pre-integrated application suites, and application modules enables communication providers to create fully integrated billing and customer care environments that are adaptable, reliable, and cost-effective. Convergys products are based on its proven and innovative Next Generation Framework, a component-based architecture that provides unsurpassed flexibility, investment protection, and support for convergent communication services.

Convergys Broadband Asia, a joint venture between Convergys and Olympus Capital, has local subsidiary offices in Tokyo and Taiwan. These operations focus on the needs of broadband customers in Japan, Greater China, and Korea.

About China Network Systems Co., Ltd.

China Network Systems Co., Ltd. (CNS), Taiwan's leading cable TV services provider, is a joint venture between STAR Group, Asia's leading multi-platform contents and services provider, and the Koo's Group, Taiwan's leading business conglomerate. The company has access to more than 1 million households, with 12 cable systems partners throughout Taiwan. CNS is currently digitizing and encrypting the cable systems, paving the way to launch Asia's first large-scale digital interactive cable TV services in the fourth quarter of 2002.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys (TM) employs more than 44,000 people in 46 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are trademarks and WIZARD is a registered trademark of Convergys Corporation.)