Chief Learning Officer Magazine: Coach and Mentor the Workforce to Enhance Corporate Education; Wescom Credit Union Uses Coaching to Boost Service Performance.

CHICAGO -- It's not enough to hire the best people, create the most effective learning and development offerings, set goals and wait for results. Training in today's competitive organizations must take hold, grow and impact the bottom line. The Environment feature in the November issue of Chief Learning Officer magazine explores how CLOs can build powerful coaching and mentoring processes to ensure that online and classroom learning are consistently executed throughout the organization. A case study on Wescom Credit Union shows how the company used coaching to boost service performance. To read this article, visit www.clomedia.com.