Chicago Symphony Orchestra Goes Live with Ticketing Engine from Intelitix.Business Editors ATLANTA--(BUSINESS WIRE)--Oct. 2, 2001 iTix(TM) enables CSO (Chief Security Officer) The person in charge of all staff members who are responsible for promulgating, enforcing and administering security policies for all systems within an enterprise or division. to manage tens of thousands of subscriber and single-ticket buyer accounts in real-time Intelitix, a provider of customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) applications and services for the fine arts industry, today announced that the Chicago Symphony Orchestra Chicago Symphony Orchestra, founded in 1891 by Theodore Thomas, who conducted it until his death in 1905. Orchestra Hall was built for it in 1904 with funds raised by public subscription; the hall is now part of Symphony Center, which was completed in 1997. Association, parent organization of the Chicago Symphony Orchestra (CSO), has fully deployed iTix 1.0-- the first transaction engine of the Intelitix CRM enterprise system. The CSO is using iTix to automate all aspects of its ticketing process, from subscription renewal and box office sales to "add-on" product sales and donations made through the subscription renewal process. Intelitix is a CRM application with comprehensive ticketing, donor processing, revenue enhancement revenue enhancement An increase in revenues, especially by way of increased taxes. Revenue enhancement includes reducing taxpayer deductions and eliminating tax credits. and consulting capabilities. In February 2001, the CSO selected Intelitix's full technology suite and began using its subscription renewal processing capabilities. Box office functionality was the next component of the suite to go live at the CSO, and additional functional deployments will occur throughout the 2001-2002 season. "Intelitix allows arts organizations to better serve their patrons by providing a comprehensive picture of every patron, helping organizations communicate with and service them on a one-to-one basis," said Wade Hughes, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Intelitix. "The Chicago Symphony Orchestra has adopted this holistic approach holistic approach A term used in alternative health for a philosophical approach to health care, in which the entire Pt is evaluated and treated. See Alternative medicine, Holistic medicine. because it understands the value of each patron and the benefit of better serving them over an entire lifetime." iTix is a ticketing system with full e-commerce and channel management functionality. The system's capabilities include: -- inventory, product packaging and pricing flexibility; -- patron lifetime value calculation; -- real-time credit card processing; -- customer and patron transaction tracking; -- a single ticket and subscriber seating engine; and -- event and program management. "iTix is enabling the CSO to do business in an entirely different way," said Jane Quinn, vice president of marketing and communications for the Chicago Symphony Orchestra Association. "We will be able to integrate all of the Symphony Center's ticket distribution channels, offering patrons the most up-to-date information about ticket availability whether they are purchasing tickets through the CSO's Web site, by telephone or at the box office." In addition to the CSO, Intelitix's performing arts clients include: San Francisco Opera San Francisco Opera (SFO) is the second largest opera company in North America. It was founded in 1923 by Gaetano Merola (1881-1953). The Opening Night Gala of the San Francisco Opera is widely considered to be one of the most memorable events of the year for opera patrons. , Houston Symphony Orchestra Houston Symphony Orchestra. Founded in 1913 with 35 players, the orchestra reorganized in 1930 and presented its first full season of concerts in 1931. Among its important conductors have been Leopold Stokowski (1955–60), Sir John Barbirolli (1960–67), , Los Angeles Philharmonic The Los Angeles Philharmonic (LAP) is an American orchestra based in Los Angeles, California, United States. History Founded in 1919 by William Andrews Clark, Jr. and Hollywood Bowl The Hollywood Bowl is a modern amphitheatre at 2301 North Highland Avenue in Hollywood, California, USA, that is used primarily for music performances. The "bowl" in this context is the natural cavity in the earth into which the amphitheater is built, rather than the shape of the , New Jersey Performing Arts Center The New Jersey Performing Arts Center (NJPAC) is a complex in downtown Newark, New Jersey, United States of musical and theater facilities that opened in 1997. It is one of the major parts of Newark's revitalization plan in the center near the Passaic River waterfront, east , New Jersey Symphony, Woodruff Arts Center (Atlanta), Elgin Arts (Elgin, Ill.), My Arts Connection and Backstage Data. About Chicago Symphony Orchestra Founded in 1891, the Chicago Symphony Orchestra has been hailed as one of the greatest orchestras in the world. Under the artistic leadership of Music Director Daniel Barenboim, the CSO performs well over one hundred concerts each year at its home, Orchestra Hall at Symphony Center in Chicago (September through June), and many more as part of its six-week annual summer residency at the Ravinia Festival (June through August). Music lovers outside of Chicago enjoy the sounds of the CSO through best-selling recordings and frequent tour performances in the United States and around the globe. Recordings by the Chicago Symphony Orchestra have been awarded fifty-six Grammy Awards, more than any other orchestra in the world. In addition to Chicago Symphony Orchestra concerts, more than 90 Symphony Center Presents, Civic Orchestra of Chicago, Youth Education concerts and other activities take place in Symphony Center each season. About Intelitix Intelitix's customer relationship management (CRM) applications, services and strategic counsel enable performing arts organizations to take a holistic approach to managing patron relationships. By using Intelitix's transactional and reporting technology, organizations gain operational efficiencies while increasing the lifetime value of their patrons. The company was founded in March 2000 and is headquartered in Atlanta. For more information, visit www.intelitix.com or call 866.383.6827. |
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