Check points: verifying that a guest is of legal age is the first step in great drink service.From dazzling wine and spirits expertise to presentation pizzazz, there are myriad ways to express excellence as a bartender. The least sexy but most important skill is checking guest identification to verify age. Without clearing this first hurdle, all other skills are irrelevant. In today's security-conscious world, customers are conditioned to show ID for everything from boarding an airplane airplane, aeroplane, or aircraft, heavier-than-air vehicle, mechanically driven and fitted with fixed wings that support it in flight through the dynamic action of the air. to buying a sweater with a credit card. Yet, many service professionals still are uneasy with the process. Following some simple steps can ease the interaction for all. First, engage the guest in conversation while requesting the ID; this allows you to observe nervous behavior, such as avoiding eye contact, which may indicate a fraudulent ID. Next, ask the guest to hand you their ID. Never handle a guest's wallet or check their identification through a plastic window. Only by holding the card will you notice any flaws in quality that may indicate it's been tampered with, such as bubbles in the laminate laminate, n a thin slice of porcelain or plastic fabricated in a dental lab, which is cemented to the front of the teeth to cover gaps, whiten stained teeth, or reshape chipped or broken teeth. or inconsistent thickness. With the card in your hand, check its general appearance; colors should be bold
Be bold may refer to:
v. tilt·ed, tilt·ing, tilts v.tr. 1. To cause to slope, as by raising one end; incline: tilt a soup bowl; tilt a chair backward. 2. . If necessary, consult an ID checking guide. [ILLUSTRATION OMITTED] The next step is verifying the identification belongs to the individual presenting it. Compare the photo to the individual, and read the physical description. Does it match both the picture and the person? Pay special attention to height and eye color, as altered ID cards often have a changed photo but the original description. Finally, read the date of birth, taking the time to do the math; this step, not the photo check, is where many bartenders fail. In some establishments, "born before" dates are posted or included on POS (1) See point of sale and packet over SONET. (2) "Parent over shoulder." See digispeak. POS - point of sale print-outs to indicate the date and year servers and bartenders should be looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. when checking a guest's ID. If you're unsure that an ID truly belongs to a guest, ask the guest to provide a signature for comparison. Hint: Leave the card in plain sight; if they glance at the signature on it before or while writing, they're likely not the true owner. Another test is asking them to recite the address, middle name or height as it appears on the card. If you believe a card is invalid, be firm but remain friendly as you deny the drink request. Express regret and reference the specific law or company policy that prevents you from serving minors, such as, "I'm sorry, but I can only accept a valid, government-issued ID for alcohol service." Be sure the language does not pointedly accuse ac·cuse v. ac·cused, ac·cus·ing, ac·cus·es v.tr. 1. To charge with a shortcoming or error. 2. To charge formally with a wrongdoing. v.intr. the bearer One who is the holder or possessor of an instrument that is negotiable—for example, a check, a draft, or a note—and upon which a specific payee is not designated. of anything fraudulent, but does let them know the ID presented is not acceptable; remaining friendly goes a long way toward reducing the awkwardness of rejection. After an ID has been presented, thank the guest by name. This alerts the guest that you are familiar with their name, appearance and ID card information, and it also commits it to your own memory, thereby making it easier to recognize the information should you see the card again. Local ordinance A local ordinance is a law usually found in a municipal code. In the United States, these laws are enforced locally in addition to state law and Federal law. See also
v. daz·zled, daz·zling, daz·zles v.tr. 1. To dim the vision of, especially to blind with intense light. 2. . Tim Kirkland is a Denver-based author and consultant on the topics of beverage salesmanship and hospitality training. RELATED ARTICLE: Step by Step 1. Engage the guest in conversation and observe their behavior while asking for identification. 2. Handle the ID card to best check its quality and detect signs of tampering tampering The adulteration of a thing. See Drug tampering. . 3. Verify the card is valid, belongs to the guest and confirms legal drinking age The legal drinking age is a limit assigned by governments to restrict the access of children and youth to alcoholic beverages. In most countries the legal age to purchase alcohol is at least 18, but there are notable exceptions. . 4. Thank the guest by name. 5. Inform your manager if the card is deemed invalid or not belonging to the guest presenting it. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion