Articles from Chartered Management Institute: Checklists: Operations and Quality (October 1, 2005)

Title	Author	Type	Words
A programme for benchmarking.			1338
Business continuity planning for telecoms services.			1753
Call centre management.			1178
Deciding whether to outsource.			1520
Disaster planning.			1366
Doing business on the internet.			1573
Effective purchasing.			1293
Establishing a performance measurement system.			1447
Exporting.			1530
Handling complaints.			1120
Health and safety--fire precautions planning.			2052
Health and safety: managing the process.			1224
Health and safety: undertaking a risk assessment.			1534
Implementing a service level agreement.			1443
Implementing an effective change programme.			1411
Implementing Best Value.			1553
Implementing business process re-engineering.			1833
Implementing IT software solutions.			1281
Implementing the balanced scorecard.			1421
Internal audit.			1372
Managing projects.			1485
Mapping human resource skills.			1521
Not turning a crisis into a disaster.			1071
Performance management.			1565
Planning the replacement of software systems.			1339
Preparing for business abroad.			1857
Preparing for ISO 9000.			2012
Preparing for the charter Mark.			1669
Pursuing business excellence.			1323
Setting objectives.			1403
Setting up an energy management scheme.			1228
Six sigma.			1861
Stock control.			1284
Supply chain management.			1435
Taking action on the environment.			1242
Total quality mapping a TQM strategy.			1326
Total quality: getting TQM to work.			1368
Using management consulting services effectively.			1107
Writing an invitation to tender.			1330