Chartered Institute of Management Accountants Reduces Examination Administrative Costs by 50 Percent Using Siebel Call Center.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif. -- UK's Leading Professional Management Accounting Institute Creates Single View of 146,000 Members and Students in 150 Countries Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), a leading provider of business applications software, today announced that CIMA (The Chartered Institute of Management Accountants The Chartered Institute of Management Accountants (CIMA) is a UK based professional body offering training and qualification in management accountancy and related subjects, focused on accounting for business; together with ongoing support for members. , www.cimaglobal.com) has reduced processing and postal costs by 50 percent using Siebel For the tech company, see . Siebel, originally Flugzeugbau Halle, was a German aircraft manufacturer in Halle an der Saale. Siebel aircraft included:
"Siebel Call Center provides an enhanced ability to segment our customer base and tailor A tailor is a person whose occupation is to sew menswear style jackets and the skirts or trousers that go with them. Although the term dates to the thirteenth century, tailor services accordingly. It also allows us to improve our decision-making decision-making, n the process of coming to a conclusion or making a judgment. decision-making, evidence-based, n a type of informal decision-making that combines clinical expertise, patient concerns, and evidence gathered from based on an up-to-the-minute understanding of our members and students," says John Windle, Director of Finance and Operations, CIMA. "CIMA has always put its customers first, but Siebel Systems is enabling us to deliver faster, more effective services in a more efficient way." CIMA has deployed Siebel Call Center among 175 staff to create a unified understanding of members' profiles; details regarding their registration with CIMA; their applications forms, subscription information, and payment details; and -- crucially -- a complete record of their examination history and success. Since going live, CIMA has recorded a 60 percent increase in the amount of customer data captured at the initial point of contact. Examination management has been transformed. Twice each year, up to 35,000 students complete exams in 200 centers worldwide. Exam application forms used to be completed and submitted to CIMA manually, resulting in errors, delays, and additional administrative costs administrative costs, n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. . In the first exam registration since the Siebel implementation, 75 percent of all examination entry forms were completed by students online in 2003; during 2004 this increased to 99.98 percent. This is significantly more cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. and faster than the previous manual processing. Overall, the Siebel implementation has contributed to a 30 percent reduction in customer processing times and a 50 percent reduction in operational printing, packaging, mailing, and other administration costs. This online examination application was recently enhanced with other self-service functionality, including unassisted student registration. During the first month of this service offering, student registrations grew by a third. Siebel Call Center has also assisted the Institute in broadening its membership through improved targeting techniques. Using the unified customer view, CIMA is able to segment students and members by various geographic, demographic, and skill-based identifiers. Better segmentation and customer knowledge also means the Institute can bring new, relevant courses to market faster. Students and members contacting CIMA will now receive an enhanced and more rewarding service experience. Integrated information, together with an improved understanding of its relationship with its customers, means CIMA can now respond more quickly and accurately to service inquiries. Queries about how to apply for an exam, results of exams, and membership application status can be channeled to CIMA by telephone or email. By enhancing the quality of service, CIMA is increasing customer satisfaction, retention, and loyalty. Siebel Call Center, the market-leading application for call centers, can transform a company's call center into a next-generation, cost-effective contact center. By managing, synchronizing synchronizing, n a technique that a therapist uses to coordinate his or her breath with that of the client; builds trust and establishes relationship. , and coordinating customer interactions across all channels, a company has the information required to deliver world-class service and generate additional sales. About Siebel Systems Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com. For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators An individual or organization that builds systems from a variety of diverse components. With increasing complexity of technology, more customers want complete solutions to information problems, requiring hardware, software and networking expertise in a multivendor environment. , concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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