Charter Communications to Enhance Customer Care Experience with CSG Workforce Express and Statement Processing Services.

ENGLEWOOD, Colo. -- CSG Systems (NASDAQ: CSGS), a leading provider of customer care and billing solutions, today announced that Charter Communications, Inc. (NASDAQ: CHTR), the third-largest publicly traded cable operator in the United States, will use CSG's Workforce Express solution to manage field force operations across two of its U.S. divisions. In addition, Charter has extended the term of its use of CSG's print and mail services.

Charter provides a full range of broadband services, including advanced Charter Digital Cable[R] video entertainment programming, Charter High-Speed[R] Internet access, and Charter Telephone[R] service.

Charter will deploy CSG Workforce Express([R]) to support approximately 600 dispatchers and 6,000 technicians as they complete service calls throughout the company's East and West Divisions which includes metropolitan areas such as Los Angeles, California; Birmingham, Alabama; Reno, Nevada and Medford, Oregon.

Charter will use the software to manage the work of its technicians in meeting the needs of its customers in a timely and efficient manner by making sure the right technician is at the right job at the right time. Additionally, the software offers the technicians the ability to send updates from the field to the local office. The Workforce Express solution uses customer information from CSG's core customer care and billing engine, CSG ACP, in the markets where CSG provides core customer care and billing services to Charter. Consistent with CSG's strategy to extend the use of its applications across multiple billing systems, the solution will be used throughout a large portion of Charter's non-ACP systems as well.

"The implementation of these solutions reinforces our investment in customer care and service capabilities. We're committed to building long-term relationships with our customers and providing quality, convenience and compelling value," said Joe Stackhouse, Senior Vice President of Customer Operations for Charter. "Empowering our dispatchers and technicians with more effective tools to better serve customers and increase two-way communications between the field and office speaks to our continuous effort to deliver outstanding customer care across our network."

In addition, Charter has extended the term of its use of CSG's print and mail services. CSG will continue to provide monthly billing statement processing services for those Charter customers whose accounts are managed on the CSG ACP platform, and will also continue to use its Direct Solutions statement processing platform to serve those Charter customers whose bills are not processed on ACP. CSG's statements reach one-third of all U.S. households each month and currently, Charter's more than 5.7 million customers receive monthly billing statements printed and mailed by CSG.

By investing in solutions like CSG Workforce Express and CSG statement processing, Charter is furthering its commitment to continually raising the quality of its customer care across the many ways the company interacts with its customers. This contract extension marks nearly 10 years of partnership between the two companies.

"The ability to serve customers efficiently and cost effectively is a critical component to providing top-notch customer care," said Mike Scott, Chief Operating Officer, CSG Systems. "We are extremely pleased to continue our business relationship in a way that helps strengthen the quality of the experience that customers have with Charter."

About CSG Systems

Headquartered in Englewood, Colorado, CSG Systems International (Nasdaq: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG's unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace. For more information, visit our website at www.csgsystems.com.