Charles V. Callahan Joins PeopleSupport as Chief Executive Officer; Founder and Former CEO, Lance Rosenzweig, to Remain as Chairman of the Board.Business Editors LOS ANGELES--(BUSINESS WIRE)--April 16, 2001 PeopleSupport(R) Inc., a leading provider of Internet-enabled customer care and eCRM solutions, today announced the appointment of Charles V Charles V, duke of Lorraine Charles V (Charles Leopold), 1643–90, duke of Lorraine; nephew of Duke Charles IV. Deprived of the rights of succession to the duchy, he was forced to leave France and entered the service of the Holy Roman emperor. . Callahan to Chief Executive Officer and to the PeopleSupport Board of Directors. Callahan joins PeopleSupport from Triangle Ventures, where he served as general partner of the private equity and turnaround firm serving companies in the high technology industry and business-to-business marketplace. In his new role, Callahan will drive the continued expansion of PeopleSupport's comprehensive, multiple channel customer care solutions service for major enterprise clients. PeopleSupport founder and former CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Lance Rosenzweig, will remain as chairman, working closely with Callahan to focus on strategic growth initiatives and new client development. "It is a great pleasure for me to welcome Charlie to lead our senior management team. He brings a strong track record in global technology, client relationships and operational management to PeopleSupport," said Rosenzweig. "His depth of knowledge in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. industry will help us to continue to build PeopleSupport as the premiere provider of multiple channel customer care solutions for companies to enhance their customer relationships. I am looking forward to working closely with Charlie as we continue to grow PeopleSupport's global operations Global Operations is a first-person shooter computer game developed by Barking Dog Studios and published by both Crave Entertainment and Electronic Arts. It was released in March of 2002, following its public multiplayer beta version which contained only the Quebec map. and deliver comprehensive customer care and innovative eCRM technology solutions to major companies." Callahan brings nearly 20 years of management consulting Noun 1. management consulting - a service industry that provides advice to those in charge of running a business service industry - an industry that provides services rather than tangible objects , technology experience and leadership skills to his position with PeopleSupport. Previously, he was Senior Vice President of Baan Company, a global ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. software company, where he ran the global professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organization. He was a member of Baan's Management Board that restructured and sold the company. Prior to joining Baan Company, Callahan spent 12 years as a partner at Booz, Allen and Hamilton, the global management consulting and technology firm, where he was responsible for their West Coast Information Technology business. Callahan was also an officer with Arthur D. Little Arthur D. Little, Inc. is the world's first management consulting firm. Founded in 1886 by Arthur Dehon Little, an MIT chemist who discovered acetate, and co-worker Roger Griffin, in Cambridge, Massachusetts, Arthur D. Little pioneered the concept of contracted technology research. , where he was responsible for their Information Industry business on the West Coast. "I am excited to join the PeopleSupport management team," stated Callahan. "Lance and the team have established PeopleSupport as the leader in comprehensive Internet-enabled customer care solutions across the key multiple contact points of voice, live chat, email and web collaboration. I believe that the leading customer-centric companies will demand that the next generation of customer care solutions deliver multiple contact points, world-class service levels and dynamic knowledge management as the baseline for building competitive advantage. PeopleSupport has all the right ingredients to be successful -- an extremely talented team, world-class clients, best of breed technology and a truly scalable global infrastructure. I am confident that we will be successful in building and enhancing PeopleSupport's leadership position by creating the right service offerings, and setting the standards for the next generation of customer care capabilities." About PeopleSupport Inc.(R) -- "The Power of Experience(TM)" PeopleSupport enables companies to offer multi-channel Web-supported customer care with a complete view of customer interactions through its CRM platform. The company can provide clients with these outsourcing services or help them achieve this in their own contact centers. PeopleSupport's clients include leading Fortune 500 companies such as: Fleet Bank, Time-Warner (NYSE NYSE See: New York Stock Exchange :TWX (TeletypeWriter eXchange Service) A U.S. and Canadian dial-up communications service that became part of Telex. In 1971, the Bell System sold TWX to Western Union. TWX transmitted 5-bit Murray code or 7-bit ASCII code at up to 150 bps. See Telex. ), GE Capital, Network Solutions, and World Book. PeopleSupport has received $75 million of venture financing from many leading financial and strategic investors including Accel Partners, Benchmark Capital Benchmark Capital is a venture capital firm responsible for the early stage funding of some very successful startups, including eBay. In 1995, the firm invested $6.7 million in eBay, which became worth more than $5 billion by the spring of 1999 and resulted in one of Silicon , Cambridge Technology Partners, Hewlett-Packard Company, idealab Capital Partners, Meritech Capital Partners, Rustic Canyon Group, and Siebel Systems Inc. For more information, visit http://www.PeopleSupport.com. |
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