Charles Schwab CIO to Headline Total Performance Management Symposium in San Mateo, Calif. On March 18; Event Hosted by Keynote.

Business Editors/High-Tech Writers

Total Performance Management Symposium

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 26, 2004

Keynote Systems (Nasdaq:KEYN):

-- Geoffrey Penney, Executive Vice President and Chief

Information Officer of Charles Schwab Corporation (NYSE:SCH),

Will Discuss Critical E-Business Performance Management Issues

-- HP and Keynote to Demonstrate New Solution for Quickly

Detecting and Diagnosing Behind The Firewall Performance

Problems

-- Topics to be Covered Include Challenges and Benefits of

Application Instrumentation, Best Practices in Web Application

Deployment and for Triaging, Diagnosing and Fixing Performance

Problems

-- All Attendees to Receive Free Trial of Keynote's New

Transaction Monitoring Service ($500 Value)

-- First 50 People to Register and Attend Receive New Book from

Cisco Press Entitled "Practical Service Level Management" ($55

Value); Eric Siegel, Co-Author, to Present

Keynote Systems (Nasdaq:KEYN), The Internet Performance Authority(R), will host a free day-long symposium devoted to 'Total Performance Management' (TPM) on March 18 beginning at 8:45 a.m. sharp at the San Mateo Marriott.

As the importance of the online channel has grown, so have the challenges for managing complex Web applications and related e-business infrastructure, while continually optimizing the experience as perceived by end users. Keynote's TPM seminar is designed to educate attendees on these challenges and will describe a best practices approach for addressing them rationally and in an extremely cost-effective fashion. The seminar is a valuable must-attend event for any executive charged with deploying and managing the performance of Web-based applications.

Geoffrey J. Penney, EVP and CIO of Charles Schwab Corp., will deliver the opening presentation, beginning at 8:45 a.m. Mr. Penney manages Schwab Technology, including technology operations, telecommunications and services, as well as client and business applications development and support. Mr. Penney is a member of Schwab's Executive Committee. He has also served as a member of the Keynote Board of Directors since July 2002.

Paul Avenant, director of product management, HP Openview Web Application Management services, will discuss the HP Openview adaptive enterprise initiative and how the HP Web Application Management suite combined with Keynote Application Perspective allows enterprises to adapt their IT infrastructure to the business goals of the end user by diagnosing and triaging problems both inside and outside the firewall for end to end performance management.

Executives from SAP (NYSE:SAP), Segue Software (Nasdaq:SEGU) and Totality will also make presentations during the day. Additionally, HP, Totality and Keynote will present a live fast-paced demonstration of a new and unique joint solution targeted at addressing the "performance management challenge." Finally, a mini exhibition fair will be held with booths staffed by HP, FineGround Networks, ProactiveNet and Segue.

All TPM Symposium attendees will receive a free 30-day trial of Keynote's new transaction monitoring service, Application Perspective Outside Edition (a $500 value).

Additionally, the first 50 attendees to register and attend the event will receive a complimentary copy of a new book from Cisco Press entitled "Practical Service Level Management: Delivering High-Quality Web-Based Services," by John McConnell, a member of the original ARPANET working group and contributor to early Internet architecture and protocol development and Eric Siegel, former principal Internet consultant with Keynote. The book retails for $55.00. Additionally, Mr. Siegel will present a track at the symposium entitled, "The Secrets of Service Level Agreement (SLA) Management," that highlights the key points from his book that addresses this topic.

"We have an action-packed agenda that will be of very practical value to any IT executive responsible for managing the performance of their online presence," said Arnold Waldstein, vice president of marketing and business development at Keynote. "Attendees will also receive a first hand live demonstration of Application Perspective for HP Open View, a brand new and extremely cost effective solution developed by HP and Keynote for quickly detecting, diagnosing and validating performance problems behind the firewall from the end user perspective.

For further information about the event and to register via phone call Abby Yao at 650-403-3464 or email her at [e-mail]. To register online and to view the complete agenda go to: http://www0.keynote.com/forms/tpm_symposium

About Keynote

Founded in 1995, Keynote Systems, Inc., (Nasdaq:KEYN), The Internet Performance Authority(R), is the worldwide leader in Web performance measurement and management services that improve the quality of e-business. Keynote's services enable corporate enterprises to monitor, benchmark, test, diagnose and optimize their e-business systems both inside and outside the firewall. Approximately 2,200 corporate IT departments and over 18,000 individual subscribers rely on the company's easy-to-use and cost-effective services to increase revenues and reduce downtime costs, without requiring additional complex and costly software implementations.

Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 650-403-2400.

Keynote, The Internet Performance Authority and Perspective are registered trademarks of Keynote Systems, Inc. Other trademarks are the property of their respective owners.