Chapter 2 Deploys Aspect Portal as World-Class eCRM Solution; Aspect Technology Enables Chapter 2 to Monitor and Enhance Service Levels.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Oct. 11, 2000

Aspect Communications Corporation (Nasdaq:ASPT), the leading provider of customer relationship portals, today announced that Chapter 2 e-services, Inc. has deployed the Aspect(R) Customer Relationship Portal as the foundation of Chapter 2's customer relationship management solution to monitor and enhance service levels for Chapter 2 customers. Launched in July 2000, Chapter 2 provides instant infrastructure and managed operations services to host application service providers (ASPs).

Chapter 2, a pioneer of the Infrastructure-on-Tap concept, offers a pre-configured infrastructure for ASPs to host business applications, combined with around-the-clock network and application monitoring, ensuring complete uptime for running ASP client software. Chapter 2 services include Enterprise-on-Tap, a comprehensive hosting solution for enterprise operational services; ASP-on-Tap, a complete plug-and-play hosting solution for emerging and expanding ASPs; and eSolutions-on-Tap, onsite, fully managed operations services.

"Developing solid relationships with the customer's end users is the foundation of our value proposition," said Ritu Raj, Chapter 2 e-services CEO and founder. "We've incorporated the Aspect Customer Relationship Portal into our infrastructure, so that we can tailor and manage relationships with our clients to meet their needs, while providing an objective feedback mechanism for all levels of management. Our commitment to service is essential to how we run our business. We want our clients to focus on their businesses knowing that we have the technology to meet their eCRM expectations quickly."

The Aspect Customer Relationship Portal blends telephone calls with e-mail, fax and Web contacts into a common queue of customer interaction; presents real-time eCRM information to agent and manager desktops; and integrates all critical eCRM resources - including front-office systems from vendors including Siebel, PeopleSoft and Clarify, back-office databases and telephony, e-mail, Web and WAP servers.

"The Aspect Portal can tie together the applications that affect or are affected by a call, e-mail, fax or Web interaction to create a seamless eBusiness system," said Gary L. Smith, Aspect chief operating officer. "Chapter 2's commitment to customer service reflects the company's core values and is essential for success in the new economy. The implementation of Aspect technology is a win-win solution for Chapter 2 and its ASP clients."

The Aspect Customer Relationship Portal

The Aspect Customer Relationship Portal allows companies to build eCRM applications that integrate front- and back-office systems, eCommerce applications and multimedia contact centers into one centrally managed eBusiness system. The Aspect Portal Multimedia application unifies and personalizes customer interactions across Web, phone, fax and e-mail to identify, qualify, cross-sell, up-sell and route customers in real time. The Aspect Customer Relationship Portal was named a Best of Show award winner at the fall 1999 and spring 2000 Communications Solutions Expos and received Product of the Year in the "Multimedia Customer Contact Portal" category from C@ll Center CRM Solutions magazine.

Chapter 2

Chapter 2 e-services, Inc. provides business application hosting and a comprehensive set of managed services infrastructure for application service providers. The company's services go beyond `power, pipe and ping' to provide network, operating system, database and application monitoring and management. Founded in October 1999, Chapter 2 is based in San Francisco, Calif., and has secured financing from Convergence Partners, Sand Hill Capital and Hewlett-Packard Company. Call 415-956-8000 or visit http://www.chapter2.net online for more information.

Aspect Communications

Aspect Communications Corporation is the leading provider of customer relationship portals, a software platform for building and deploying eCRM applications that enable businesses to ensure consistent interactions with their customers from one centrally managed eBusiness system. Aspect's leadership position in customer relationship management solutions is based on its 15-year history and more than 7,600 customer contact center implementations. Aspect is headquartered in San Jose, Calif., with offices in major cities worldwide. For more information about Aspect, visit the company's Web site at http://www.aspect.com or call 1-877-621-3692.

Aspect, the Aspect logo, the phrase "The Starting Point for eBusiness," and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Statements in this press release that are not purely historical are forward-looking statements, including any statements regarding beliefs, plans, expectations, or intentions regarding the future. Examples include statements regarding our product's abilities to enable businesses to: tailor and manage relationships with clients to meet their needs, while providing an objective feedback mechanism for all levels of management, and ensure consistent interactions with their customers from one centrally managed eBusiness system. Because such statements deal with future events, they are subject to various risks and uncertainties, and actual results could differ materially from the company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to: any unforeseen technical difficulties or product errors related to our products or connectivity to third parties' technology; difficulties in meeting customer specifications or in providing installation or maintenance services; unforeseen developments in customer service operations; and other factors and risks discussed in the company's Annual Report on Form 10-K for the year ended December 31, 1999, the company's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2000, and June 30, 2000, and other filings with the United States Securities and Exchange Commission. The company assumes no obligation to update information concerning its expectations.