Chaparral Network Storage Announces Worldwide Maintenance Through Anacomp Technical Services.Business Editors/Technology Writers LONGMONT, Colo.--(BUSINESS WIRE)--Aug. 28, 2000 Storage provider to offer around-the-clock support and on-site service for its Fibre Channel Intelligent Storage Routers See data mover. Chaparral chaparral (chăpərăl`), type of plant community in which shrubs are dominant. It occurs usually in regions having from 10 to 20 in. (25–50 cm) of rainfall annually and with a Mediterranean-type climate. Network Storage, Inc., a leader in storage networking solutions, today announced availability of worldwide service and support through Anacomp Technical Services, a business unit of Anacomp, Inc. (Nasdaq:ANCO ANCO Alternate Net Control Officer ) and a leading global provider of multi-vendor solutions support. Under the agreement, Anacomp will provide Chaparral's customers with on-site maintenance and support for Chaparral's fibre channel routers Overview A channel router is a specific variety of router for integrated circuits. Normally using two layers of interconnect, it must connect the specified pins on the top and bottom of the channel. . "Anacomp has earned an excellent reputation for world class technical support and responsiveness in the SAN environment and understands the importance of mission critical data," said Michael Gluck, president and COO for Chaparral. "This partnership is the next step in providing our customers with a total storage solution." In partnership with Anacomp, Chaparral's onsite service program is designed to support customers using Chaparral's FS1110R and FS1310R products and ensures high-quality service and around-the-clock availability. Anacomp Technical Services will provide two different service levels: 7x24x4 coverage (7 days a week, 24 hours a day, with a 4-hour average service response time), plus 5x9x4 coverage, (5 days a week, 9 hours a day with a 4-hour average service response time). This coverage is available from 8:00 a.m. to 5:00 p.m. local time, Monday through Friday (excluding holidays). Anacomp has 155 service points in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , and over 70 sites in Europe. "As we continue to penetrate the European storage market, Anacomp's presence will prove to be a valuable asset for our customers," said Ian Roberts Ian Roberts may refer to:
About Anacomp Technical Services Anacomp Technical Services (formerly known as Field Service), a business unit of Anacomp, Inc., is comprised of world-class multi-vendor support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , supplies, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. , repair and distribution. Anacomp Technical Services has the global reach and resources to provide on-site service for a wide range of Anacomp and third-party equipment. The success of this business is based on Anacomp's technical expertise and its proven ability to provide fast, expert on-site service and support around the clock. Anacomp Technical Services currently provides service for systems and equipment from more than 60 other manufacturers. For more information, visit Anacomp's web site at www.anacomp.com. About Chaparral Network Storage, Inc. Chaparral is a leading provider of high performance products that facilitate the movement of data between networked storage devices. Chaparral is focused primarily on developing products for use in the emerging market for SANs. Chaparral's Intelligent Storage Routers facilitate the interconnection of SANs with existing SCSI-based servers and storage systems. Chaparral's external RAID controllers A disk controller card that supports one or more RAID configurations. Originally only for SCSI drives, RAID controllers have become very popular for PATA and SATA drives. See RAID. distribute data across multiple hard disk drives to increase data transfer speeds and deliver fault tolerance See fault tolerant. (architecture) fault tolerance - 1. The ability of a system or component to continue normal operation despite the presence of hardware or software faults. This often involves some degree of redundancy. 2. . Chaparral's products are designed to provide a high level of performance, availability and functionality. For additional information about Chaparral Network Storage, Inc. and their products call: Headquarters: 303/845-3200 Western Region: 408/264-1285 European Office: 44 1256-782751 or 44 1344-302200 Or visit our web site at www.chaparralnet.com. |
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