ChannelWave Names Jeffrey Durand Vice President of Professional Services; Partner Relationship Management --PRM-- Leader Strengthens Its Management Team.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Jan. 16, 2001 Promotion Reflects Enhanced Role of ChannelWave's Partner Loyalty Services ChannelWave Software, Inc., the leader in Partner Relationship Management (PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager ) solutions, today announced the promotion of Jeffrey Durand to Vice President of Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . In his new position, Durand will lead the expansion of ChannelWave's professional services organization across the entire company and drive ChannelWave's commitment to complete client satisfaction and rapid time-to-market, while delivering its market-leading PRM solutions and channel expertise to a growing roster of new customers and markets. "Jeff Durand has been a great leader for ChannelWave, and his expanded role reflects our progress as a software company and the critical role that professional services plays in differentiating ChannelWave from our competition in the PRM market," said Chris Heidelberger, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ChannelWave. "ChannelWave believes that successful implementation of PRM solutions takes more than our proven technology and integration. It also requires business processes that extend our systems most effectively for our customers and their partners." ChannelWave's Partner Loyalty Services, the company's professional services offering, represent a unique approach to maximizing PRM success. Channel experts from ChannelWave and its certified See certification. systems integration and consulting partners work closely with clients to successfully plan, promote and extend the benefits of the Web-based PRM solution to partners. These services include a detailed analysis of business needs, recommendations of best channel partner practices, campaigns to launch and enhance usage of PRM solutions and ongoing services to maximize return on PRM investment. ChannelWave adheres to a rigorous deployment method to complete projects on time and on budget, whether implemented in-house or hosted by an ASP partner. By supporting each step of the partner relationship lifecycle and enabling companies to help their partners better make money, save money and save time, ChannelWave provides organizations with the ability to effectively increase channel sales revenues and profitability. "I am excited to take on this increased responsibility as ChannelWave delivers on its vision of making PRM a must-have application for channel-oriented businesses," Durand said. "Working with our extraordinary team of project managers and developers has been a true pleasure, as we brought in 20 new customers in 2000. We just went live at Qwest, Tarantella tarantella (târ`əntĕl`ə), Neapolitan folk dance that first appeared in Taranto, Italy, in the 17th cent. It had rapid 6–8 meter with an increasing tempo and was thought to cure the bite of the tarantula, which supposedly , and Vault Technologies, and I am especially proud of our ongoing projects at Intel, AT&T, Hewlett-Packard and BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. ." Durand has 10 years of experience in developing national service organizations and delivering global PRM, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. system implementations to leading companies in the high-tech, telecommunications, manufacturing, consumer-packaged goods, medical products, education, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and travel/entertainment industries. Prior to joining ChannelWave as Director of Professional Services in 1999, he served as national vice president of the Professional Development Group, Inc. and director of ERP performance support for RWD RWD Rewind RWD Rear Wheel Drive RWD Ringwood (Victoria, Australia suburb) RWD Real World Data RWD Rwandair Express, Rwanda (ICAO code) RWD Rogalski, Wigura & Drzewiecki Technologies, Inc. Durand is a graduate of the U.S. Naval Academy and served in the Navy for eight years as a submarine officer and naval aide. About ChannelWave ChannelWave helps organizations increase their revenues by improving the loyalty and effectiveness of their business partnerships. ChannelWave's Partner Loyalty System is a complete, enterprise-scale Partner Relationship Management (PRM) software solution that enables companies to earn their partners' loyalty by better helping those partners make more money, save more money and save more time. ChannelWave customers include 3Com, AT&T, BEA, Hewlett-Packard, Honeywell, Intel, Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Toshiba and Qwest. More information is available at the ChannelWave website, www.channelwave.com, or by calling (617) 621-1700. ChannelWave is a registered trademark and Partner Loyalty Services is a trademark of ChannelWave Software, Inc. All other logos, company and product names may be trademarks or registered trademarks of their respective owners. |
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