ChannelWave Introduces Industry-Specific Solution for Telecommunications Market.Business Editors/High-Tech Writers CAMBRIDGE, Mass.--(BUSINESS WIRE)--March 25, 2003 Integrated, Web-based Operating Platform Enables Service Providers to Manage Complete Channel Business Lifecycle Through Multiple Tiers of Agents and Partners ChannelWave Software, Inc., the leader in Partner Relationship Management (PRM PRM Partner Relationship Management PRM Parameter PRM Bureau of Population, Refugees and Migration (US State Department) PRM Partidul Romania Mare (Romania Mare Party) PRM Professional Risk Manager ) solutions, today introduced ChannelWave for Telecommunications, an extended, industry-specific solution developed to address the unique marketing, sales and operational challenges faced by service providers in managing dynamic, multi-tiered selling relationships with agents and other partners. ChannelWave for Telecommunications is the first complete, Web-based, operating platform that enables carriers and master agents to increase sales revenues and profitability by optimizing channel operations, improving channel visibility and supporting multiple tiers of agents and partners. The solution can be deployed onsite or hosted, and purchased by perpetual license or subscription to support the needs of carriers of all sizes. Building on its success with market leaders such as AT&T, Cable & Wireless, Covad Communications, Qwest and Verizon, ChannelWave has extended its flexible, open solutions to support telecommunications channel best practices, including program management, joint marketing, lead management, team selling and commissioning, as well as back-office integration for secure agent access to order, billing, pricing, contract and customer service information through a self-service portal. "Based on our experience and market research, ChannelWave is providing exactly what this industry needs - a complete platform to improve operations, drive down costs and enable carriers and their agent partners to market, sell and service their solutions more effectively," said Nik Nesbitt, founding partner of MarketRace, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a channel consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a focused on the telecommunications market. ChannelWave for Telecommunications gives carriers greater visibility into master agent and subagent Sub`a´gent n. 1. (Law) A person employed by an agent to transact the whole, or a part, of the business intrusted to the latter. performance, end-customer demand, sales forecasts Sales forecast A key input to a firm's financial planning process. External sales forecasts are based on historical experience, statistical analysis, and consideration of various macroeconomic factors. , commissions and other essential information needed to effectively manage an indirect sales organization. As a result, carriers and agent partners can manage all account activity from program registration to commission payments in real-time, through a single dashboard. "Service providers are increasingly leveraging their indirect sales and distribution channels as a competitive advantage," said Chris Heidelberger, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ChannelWave. "ChannelWave for Telecommunications provides a flexible platform and extensive out-of-the-box functionality that enables our customers to achieve faster bottom-line results and a lower total cost of ownership than traditional CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems." About ChannelWave ChannelWave Software, Inc. helps enterprises gain a competitive advantage by optimizing the performance of indirect sales channels and business partnerships. ChannelWave's open, Java-based platform and comprehensive application suite enables complex and collaborative partnerships by improving the effectiveness of pre-sales, sales and post-sales activities. ChannelWave's solutions are quickly deployed, easily integrated with other enterprise systems and deliver fast ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). through dramatic cost savings, increased channel sales revenues and enhanced customer satisfaction. Customers include AT&T, BEA BEA - Basic programming Environment for interactive-graphical Applications, from Siemens-Nixdorf. , Cable & Wireless, Covad Communications, McDATA, PTC (PTC, Needham, MA, www.ptc.com) Long a world leader in mechanical computer-aided design, manufacturing and engineering software, PTC, through acquisitions and reorganization, has transformed itself into a leading provider of Internet-based B2B solutions for discrete manufacturers. , Qwest, Sterling Commerce and Verizon. ChannelWave's solutions are available worldwide through the company's direct sales force and system integration, consulting and distribution partners, including Mitsui & Co. in Japan. ChannelWave is privately held, with lead investors Mobius Venture Capital, ABS Capital Partners, Lazard Technology Partners and Ironside Ventures. The company is headquartered in Cambridge, MA and has offices in Toronto and San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. . More information is available at www.channelwave.com or by calling (800) 862-5596. ChannelWave is a registered trademark of ChannelWave Software, Inc. All other logos, company and product names may be trademarks or registered trademarks of their respective owners. |
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