Channel Management.

MAPICS, Inc. Channel Management has added to its Customer Relationship Management (CRM) components for MAPICS' Point. Man high tech customers. Channel Management is a set of Web-based functions that provide the sales channel with the most current customer information as well as instant access to marketing campaigns, events and sales-related activities. Channel partner, it is claimed, can increase productivity and customer service with the ability to view order status, shipment status, service call information and product and pricing information from anywhere. The solution also helps create a higher quote to close ratio by providing the capability to track leads and prospects, manage contacts, enter sales opportunities and aggregate forecasts and revenue.

www.mapics.com