Changing the way that schools deal with parents' complaintsMost schools like to think that they have efficient systems in place to tackle all complaints from parents, be they trivial TRIVIAL. Of small importance. It is a rule in equity that a demurrer will lie to a bill on the ground of the triviality of the matter in dispute, as being below the dignity of the court. 4 Bouv. Inst. n. 4237. See Hopk. R. 112; 4 John. Ch. 183; 4 Paige, 364. gripes gripe v. griped, grip·ing, gripes v.intr. 1. Informal To complain naggingly or petulantly; grumble. 2. To have sharp pains in the bowels. v.tr. 1. or serious allegations. The government, however, is not convinced con·vince tr.v. con·vinced, con·vinc·ing, con·vinc·es 1. To bring by the use of argument or evidence to firm belief or a course of action. See Synonyms at persuade. 2. that some problems are being correctly dealt with and has launched a consultation to explore streamlining the process. Parents are generally encouraged to talk to a relevant member of staff first. Beyond that, concerns are taken to the head, followed by a formal complaint to the governing body Noun 1. governing body - the persons (or committees or departments etc.) who make up a body for the purpose of administering something; "he claims that the present administration is corrupt"; "the governance of an association is responsible to its members"; "he . Some schools pass complaints to the local authority. The final stage is to complain to the secretary of state or to apply for a judicial review. It is conflicts that cannot be resolved with the governing body that concern the Department for Children, Schools and Families The Department for Children, Schools and Families (DCSF) is a British government department created on 28 June 2007 on the disbanding of the Department for Education and Skills (DfES). It is responsible for all issues affecting people up to the age of 19 including education. . Two proposals are being put forward: an independent complaints review service, and an independent local referrals system that could force a governing body to reconsider re·con·sid·er v. re·con·sid·ered, re·con·sid·er·ing, re·con·sid·ers v.tr. 1. To consider again, especially with intent to alter or modify a previous decision. 2. complaints. How equipped are governors to deal with complaints? Should specific training courses be set up? The consultation offers many options, and governors must have their say on any potential changes.Education.governor@guardian.co.uk • EducationGuardian.co.uk/governor • Read and take part in the consultation at governornet.co.uk 
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