Changepoint Picked By Aberdeen Group as an Early Leader in Professional Services Automation -PSA- Market.TORONTO, Ontario--(BUSINESS WIRE)--July 15, 1999-- New Aberdeen white paper recommends IT executives evaluate Changepoint PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. software solution to meet business goals Changepoint Corporation, the pioneer in service delivery management software for the IT professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. marketplace, today announced its PSA software solution is the focus of a recently published Executive White Paper put forth by well-known information technology research and consulting organization Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. . The White Paper, entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: `Integrated Professional Services Automation See PSA. Solutions', is available for free downloading at www.changepoint.com. PSA software is designed to improve the performance of IT services organizations such as IT Consulting firms Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , IT Departments and services divisions of high tech product companies by integrating and automating key business processes, such as customer relationship management, engagement management, project management, time and expense tracking, resource management and invoicing across the enterprise. The Aberdeen white paper identifies specific business issues addressed by PSA -- such as enabling the right individuals to be assigned at the right time to the right project -- and describes the core elements of these new applications. Changepoint is pegged as an early leader in this marketplace. "IT services organizations today are severely resource constrained con·strain tr.v. con·strained, con·strain·ing, con·strains 1. To compel by physical, moral, or circumstantial force; oblige: felt constrained to object. See Synonyms at force. 2. . Their ability to implement new, competitive-edge business applications hinges Hinges may refer to:
"Integrating and automating key business processes across IT services organizations is critical," says Gerry Smith, President & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Changepoint Corporation. "Our solution enables IT services organizations to manage the complete business of delivering services with one fully integrated customer facing system with seamless information flow. This results in increased profitability, shorter cycle times, and greater customer satisfaction. I'm pleased to see Aberdeen addressing this important issue and to have Changepoint regarded as a PSA leader. About Changepoint Corporation Founded in 1992, Changepoint Corporation is spearheading the high growth market for managing the complete business of IT service delivery. Providing customized business management software for IT services organizations, IT departments, software companies, and high-tech product vendors, Changepoint utilizes the latest in Web technology and unparalleled innovation in architecture to provide the most flexible Professional Services Automation solution on the market. Changepoint's comprehensive approach to automating IT service delivery enables organizations to build closer and more profitable relationships with clients by integrating the critical processes of knowledge management, marketing, sales, service delivery, billing and support. Currently working with a roster of North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. clients, more information about Changepoint can be found at www.changepoint.com. For a copy of `Integrated Professional Services Automation Solutions' or for more information, contact: U.S. Canada Whitney Lang Andrea Ellison Environics Communications Environics Communications 203.325.8772, ext. 11 416.920.9000, ext. 289 wlang@environics-usa.com aellison@pr.environics.ca |
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