Changepoint Awarded AFSMI Conference Best of Show for Second Time by Customer Support Management Magazine.Business Editors TORONTO--(BUSINESS WIRE) Dec. 14, 2000 - Changepoint Corporation, a leading provider of Web-based business process automation solutions for IT services organizations, today announced that is has been awarded CUSTOMER Support Management's Second Annual AFSMI (Association For Services Management International, Fort Myers, FL, www.afsmi.org) A membership organization dedicated to the advancement of executives and managers in the high-tech services and support industry. "Best of Show Awards." Changepoint was selected for its professional services automation See PSA. (PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. ) solution that enables IT professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organizations and corporate IT departments to automate and manage their services supply chain more efficiently. The Association for Services Management International (www.afsmi.org), founded in 1976, is a global association leading the development and advancement of services management in the high-technology industries. The awards will be featured in the January issue of CUSTOMER Support Management, the magazine for optimizing the customer relationship. An undercover panel of judges Panel of Judges is an indie pop band from Melbourne, Australia. Members
In announcing the 17 awards, editorial director Katherine Grayson stated, "Winning `Best of Show' is no easy feat; the competition included products from more than one hundred companies, each of which presented truly remarkable ideas and innovations for improved management of customer service and satisfaction." CUSTOMER Support Management is sent to 42,000 senior-level executives responsible for customer relationship management and development throughout major American companies, and is available on the web at www.customersupportmgmt.com. About Changepoint Corporation Changepoint Corporation provides comprehensive Web-based professional services automation (PSA) solutions. Changepoint's enterprise software and portal, myChangepoint, automate and streamline the core business processes of corporate IT departments and IT professional services organizations, from CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , resource and project management, through time and expense capture, billing and reporting to support. Changepoint facilitates workflow and collaboration between all participants in the services supply chain including contractors, staffing companies, customers and partners, resulting in enhanced productivity and proven ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Headquartered in Canada, Changepoint has offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , United Kingdom, France and Germany. For additional information, visit our web site at www.changepoint.com NOTE TO MEDIA AND ANALYSTS: All Changepoint news releases are available on the Internet, via the Changepoint Corporation Web site at http://www.changepoint.com. Screenshots are also available on Changepoint's Web site. Additional information on Changepoint can be accessed on-line, and by sending email to sales@changepoint.com or calling 1-905-886-7000. |
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