Changepoint Announces Version 7.0 of PSA Software.Business & High-Tech Editors TORONTO--(BUSINESS WIRE)--Nov. 8, 2001 Delivers a highly scalable and intuitive product with a new look, new functionality and performance enhancements to address complex needs of large services organizations Changepoint Corporation, a leading provider of web-based professional services automation See PSA. (PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. ) software, today announced the launch of Version 7.0 of its PSA enterprise software, aimed at providing large multinational service companies with greater operational and financial control. Version 7.0 provides a new user interface, and includes new project costing and management features, as well as enhancements to project, resource and support desk management functionality. Version 7.0 is scheduled for general availability on November 22, and will include Changepoint's new Individual Performance Improvement (IPI (Intelligent Peripheral Interface) A high-speed hard disk interface used with minis and mainframes that transfers data in the 10 to 25 MBytes/sec range. IPI-2 and IPI-3 refer to differences in the command set that they execute. See hard disk. ) capabilities. "Our goal with this latest release was three-fold," said Paul Lupinacci, vice president of product and customer management, Changepoint Corporation. "First, continue to offer the most functionally rich and superior PSA product that automates every aspect of our customers business processes and yields an immediate ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . Second, offer a PSA product that is highly flexible and can help large, multinational service organizations streamline operations for greater efficiencies and profitability. Third, deliver capabilities for these organizations to continually assess and improve the performance of individual employees." NCR Corporation (company) NCR Corporation - Electronics company mainly active in the midrange server market. NCR was founded 1884 as National Cash Register Company. It joint the computer industry in th 1950s. (NYSE NYSE See: New York Stock Exchange : NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers ), a leader in providing Relationship Technology(TM) solutions to customers worldwide, announced that it will be rolling out Changepoint Version 7.0 to more than 9,000 services consultants and information technology professionals worldwide. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Joe Federer, vice president of professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. for NCR's Teradata division: "We went through a rigorous analysis of PSA offerings, and selected Changepoint based on its functionality, product maturity, and vision. Our response to a preview of Version 7.0 -- it is really exciting." Continued Federer: "Our professional services teams have a worldwide presence and we require a system that can scale up, help us support global customers and provide our executives and multiple billing offices greater financial control. Version 7.0 exceeds our expectations both in functionality and user interface. As a large organization, with sometimes complex needs, we can take advantage of features such as the ability to set and track project budgets with multiple baselines, the ability to control when time is approved or billed, enhanced knowledge management and hierarchies to support our organizational structure  This article has no lead section.To comply with Wikipedia's lead section guidelines, one should be written. and security requirements." New in Version 7.0 User Interface -- Inspired by Windows XP The previous client version of Windows. XP was a major upgrade to the client version of Windows 2000 with numerous changes to the user interface. XP improved support for gaming, digital photography, instant messaging, wireless networking and sharing connections to the Internet. , Changepoint's new user interface has been designed to improve usability and performance, so that users can do more work in less time. Financial Management -- Version 7.0 provides extensive project costing and budgeting capabilities to complement Changepoint's existing revenue management capabilities. Economic pressures and increasing competition have necessitated greater cost control by services organizations. Version 7.0 allows services organizations to define complete budgets for projects, track projected revenues and costs, and measure actual performance against these baselines. Resource and Project Management -- Project History - Changepoint already contains a wealth of knowledge about a resource and their activity related to a particular project. With Version 7.0, this information is available through their resource profile, and for use during a resource search - even if their skills have not been updated. -- Rapid Project Creation - Version 7.0 provides project managers three new timesaving options for creating new project plans: (1) Copy project allows project managers to reuse project templates to ensure "best practices", (2) Generate project plans from soft-booked assignment descriptions at the click of a button and (3) A new Quick Plan feature, that provides the ability to create all required records from a single input screen. These flexible options combined with the powerful bi-directional MSP integration, allows the product to fit the business model of any service organization. Support Desk and Request Management -- Global Support Desk Support - Large organizations often have a decentralized de·cen·tral·ize v. de·cen·tral·ized, de·cen·tral·iz·ing, de·cen·tral·iz·es v.tr. 1. To distribute the administrative functions or powers of (a central authority) among several local authorities. support desk infrastructure to provide localized Translated into the spoken language of the country. See localization. support. With Version 7.0, these organizations can set up multiple support desks, each with their own workflow, queues, and reports. -- Time Zone Support - Version 7.0 provides automatic time zone conversions to assist global companies provide global support. Version 7.0 also allows support desk staff to effectively manage customer issues and expectations within the timeframes and agreement of the SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. . Hierarchy Support Managing customer relationships is difficult when dealing with several related divisions within large, multinational organizations. Version 7.0 provides unlimited (n-level) customer hierarchy support to recognize and report on real-world customer relationships. This release also supports unlimited user hierarchies for managing large, complex, internal organizational relationships. Individual Performance Improvement Release 7.0 includes the first phase of Changepoint's new IPI capabilities. With IPI, services organizations can continuously solicit external and internal feedback on employee attributes and performance. Automated surveys result in customer and peer ratings that are tracked within an employee's profile. This continuous feedback loop enables individuals to manage the quality of their work and interactions, and provides managers an unprecedented view into the makeup makeup In the performing arts, material used by actors for cosmetic purposes and to help create the characters they play. Not needed in Greek and Roman theatre because of the use of masks, makeup was used in the religious plays of medieval Europe, in which the angels' faces of their entire organization. By improving business processes and employee performance, companies can proactively ensure customer satisfaction. Additional Features -- A single, flexible personal dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. replaces separate dashboards. Users will be able to control what they see by selecting to display only the items they are most interested in, and arrange the order via drag and drop A graphical user interface (GUI) capability that lets you perform operations by moving the icon of an object with the mouse into another window or onto another icon. For example, files can be copied or moved by dragging them from one folder to another. . -- Enhanced security model offers large, global organizations greater control over access to information For additional information or product demos of Changepoint Version 7.0, please visit www.changepoint.com, email marketing@changepoint.com or call 1-800-263-7189. About Changepoint Corporation Changepoint Corporation provides comprehensive Web-based Professional Services Automation solutions for professional services organizations and IT and shared services shared services, n.pl the administrative, clinical, or other service functions that are common to two or more hospitals or their health care facilities and used jointly or cooperatively by them. departments within Fortune 2000 corporations. Services organizations use Changepoint to automate and improve their core business processes and optimize individual employee performance for greater operational efficiencies and customer satisfaction. Headquartered in Canada, Changepoint has offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , United Kingdom and France. For additional information, visit our web site at www.changepoint.com NOTE TO MEDIA AND ANALYSTS: All Changepoint news releases are available on the Internet, via the Changepoint Corporation Web site at http://www.changepoint.com. Screenshots are also available on Changepoint's Web site. Additional information on Changepoint can be accessed on-line, and by sending email to sales@changepoint.com or calling 1-905-886-7000. |
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