Certification Magazine: Support Professionals Aid End Users; Opportunities Flourish in Service Centers.CHICAGO Chicago, city, United States Chicago (shĭkä`gō, shĭkô`gō), city (1990 pop. 2,783,726), seat of Cook co., NE Ill., on Lake Michigan; inc. 1837. -- When end users encounter problems large and small, they call on the help desk to guide them out of their jams. The patient, knowledgeable professionals who staff these customer support teams don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. always receive due credit for their crucial assistance. The November November: see month. 2005 issue of Certification Magazine will help rectify rec·ti·fy v. 1. To set right; correct. 2. To refine or purify, especially by distillation. that with a Job Role column that focuses on the key tasks and services performed by IT support specialists, as well as the skills they need to succeed in their positions. To read the article, visit www.certmag.com. |
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