Ceon to Support Siebel 7; Partnership Provides Easy Broadband Deployment and Service Fulfillment.Business Editors REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif.--(BUSINESS WIRE)--Oct. 2, 2001 Ceon Corporation, the Intelligent Service Fulfillment Company, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading provider of eBusiness applications software. Ceon will submit the integration of the company's It's On(TM) service fulfillment and provisioning product for validation with Siebel 7 within 90 days of general availability. This integrated solution will provide broadband service providers a complete eBusiness solution that will help increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. The integration of Ceon's It's On and Siebel 7 will provide real-time information on a communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. as well as insight into service availability. As a result, carriers can promote and fulfill the right offers to the right customers in a single interaction, leading to improved customer satisfaction and increased revenues. Ceon, a Siebel Software A family of Web-based customer relationship management (CRM) applications from Siebel Systems, Inc., San Mateo, CA (www.siebel.com). A complete range of products for sales, marketing and customer service are provided. Partner, recently completed the validation of the It's On product with Siebel Systems' product designed to meet the needs of communications service providers, Siebel eCommunications, version 6. "Combining Siebel Systems' deep understanding of communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. processes with Ceon's breadth of service fulfillment and provisioning expertise creates a best-in-class solution that dramatically increases customer satisfaction and return on investment," said Jack Methven, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Ceon. "The new, highly interactive Smart Web client in Siebel 7 provides a perfect front-end for Ceon's real-time, flow-through provisioning product to enable customers to instantly activate communication services across all touchpoints." The combined solution will provide the ability for service providers to rapidly respond to market or customer changes through the use of workflows that are easy to customize, simple scripting languages, and a flexible, robust technical architecture. In addition, the instant availability and tight integration of customer and network information enables both customer service representatives and self-service customers to efficiently resolve product availability and network capacity issues. This results in increased profitability and improved customer loyalty through lower support costs and an enhanced customer experience. "Siebel Systems and Ceon have been working closely together to deliver solutions that help service providers improve customer satisfaction while at the same time lowering their total cost of ownership," said Catherine Cherubino, Senior Managing Director, Software and Industry Alliances for Siebel Systems. "By combining It's On and Siebel 7, service providers can deploy a world class infrastructure to capture and leverage real-time customer knowledge." About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. About Ceon Ceon Corporation is a pioneer in offering next generation OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. software that empowers broadband service providers to create, manage and deliver voice, video and data service bundles independent of the underlying network. Its Service/Product Management, Order Management and automated Event-based Provisioning solution gives service providers a competitive advantage by lowering error rates, allowing faster time to revenue and creating the flexibility to bundle multiple services for higher profits. A privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Redwood City, California Redwood City is a suburb located on the San Francisco Peninsula in the San Francisco Bay Area of California. Redwood City is the county seat of San Mateo County. As of the 2005 census, the city had a total population of 76,000. , Ceon has sales and solutions offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. For more information visit www.ceon.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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