Central Technology Services Is First To Implement New Fiserv ImageSoft Document Composition and Formatting Solution.

Business Editors/High-Tech Writers

ORLANDO, Fla.--(BUSINESS WIRE)--Dec. 9, 2002

ImageSoft(TM) Technologies, a unit of Fiserv, Inc., (Nasdaq:FISV), today announced that Central Technology Services (CTS) will be the first client to implement DocFusion(TM), the document composition and formatting module of ImageSoft's recently released Titan(TM) Enterprise Edition (Titan e2) image and document management software suite. CTS is a wholly owned subsidiary of Central Trust Bank, a $5.5 billion, 13-bank holding company based in Jefferson City, Missouri.

DocFusion enhances the look, feel and content of high-volume, high-value customer communication, such as statements, bills, invoices and notices. The system provides enhanced graphics and color, while enabling rapid response to changing business or regulatory demands. With DocFusion, combined statements can be created to reflect an entire customer portfolio, aggregating information from diverse accounts such as checking, savings, loans, trust and brokerage.

The system uses comprehensive business rules to manage documents from the simplest to the most complex. These customer-defined rules set design parameters for the management of white space, graphics and fonts, as well as triggers for the inclusion of one-to-one, targeted marketing messages.

"We needed a composition and formatting solution that could meet the demands of our complex one-statement banking documents, as well as handle multiple file inputs. DocFusion enables us to produce high-volume, customized, sophisticated and highly flexible communication for our customers and deliver them via whatever media we believe are most effective," said Jerry Wilbers, Vice President/Manager of Application Design & Development Information Systems for Central Technology Services.

"In addition, there is an initiative under way at CTS to revise all 120 of the customer documents we currently use," Wilbers added. "With DocFusion in place, we are able to quickly modify or create new documents without having to rewrite any code, providing an estimated 50 percent increase in efficiency for us."

Wilbers said some of the bank's other goals in implementing DocFusion were to be able to quickly and simply e-mail or fax correspondence to customers and to make documents, such as statements, available to them on the Web. Marketing or regulatory messages also may be added easily to documents in all or segmented portions of the customer base.

"We are pleased to provide CTS with a solution to help them enhance the appearance, content and personalization of their customer communication," said Ron Thompson, President of ImageSoft Technologies. "The system's anything in/anything out processing allows CTS to use a single design for multiple purposes. They can quickly and easily take documents from anywhere in their enterprise, in nearly any format, reformat them, convert them and output them for use wherever they need, such as printers, email or the Web."

ImageSoft Technologies, a unit of Fiserv, Inc., based in Maitland, Florida, has been providing imaging solutions to the financial services industry since 1989. The company has maintained industry leadership by building dynamic, real-world, image-based solutions for financial services organizations of all sizes - including banks, thrifts, credit unions, brokerage and mutual fund companies, and service bureaus. ImageSoft software is currently used by hundreds of financial institutions and other businesses in the U.S. and abroad. ImageSoft Technologies is on the World Wide Web at http://www.imagesoft.fiserv.com.

Fiserv, Inc. (Nasdaq:FISV) is an independent, full-service provider of integrated data processing and information management systems to the financial industry. As a leading technology resource, Fiserv serves more than 13,000 financial services providers worldwide, including banks, broker-dealers, credit unions, financial planners and investment advisers, insurance companies and agents, mortgage banks and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv also can be found on the Internet at http://www.fiserv.com.