Central Carolina Bank Financial Corporation Increases Employee Productivity Through Alliance With PC Helps Support, Inc.

Business Editors/Hi-Tech Writers

PHILADELPHIA--(BUSINESS WIRE)--Jan. 14, 2000

CCB Financial Corporation (NYSE:CCB), a leading banking and financial services institution with over $7.8 billion in assets, has made the strategic decision to "selectively outsource" telephone technical support of the off-the-shelf software applications used in its day-to-day operations to PC Helps Support, Inc.

CCB Financial selected PC Helps Support (www.pchelps.com) to provide support for its 3,100 employees based upon the unmatched response time and expert service level which PC Helps alone provides for more than 20% of the Fortune 500.

PC users at CCB access PC Helps by calling the Help Desk and pressing the menu option for questions relating to Microsoft Office -- at which point the call is seamlessly transferred to PC Helps and answered within two rings of the phone by a Certified Computer Consultant who walks the PC user through to a step-by-step solution.

All of this occurs with no hold time, no frustration, and with an expert-level solution provided on a real-time basis, allowing CCB Financial users to continue on with their daily activities. Aside from the dramatic increase in employee productivity, CCB will realize further IT cost savings by avoiding the overhead associated with providing off-the-shelf software support internally.

By focusing exclusively on off-the-shelf software support, PC Helps Support is able to provide direct, expert-level solutions in more than 150 software applications to over 850,000 corporate PC users on a 24-hour-a-day, 7-day-a-week basis. PC Helps Support is headquartered in Bala Cynwyd, Pennsylvania.