Centra Leads Online Collaboration Market for End-User Training and Enterprise Adoption of SAP.

Business Editors/High-Tech Writers

ASUG Annual Conference and Vendor Fair

booth #2416

ATLANTA--(BUSINESS WIRE)--April 20, 2004

Centra Solution for Enterprise Application Rollouts is Adopted by

Leading Customers and Partners Worldwide

Centra (NASDAQ: CTRA), a leading provider of specialized application software and services for online business collaboration, today announced at the 2004 Americas' SAP Users' Group (ASUG) Annual Conference and Vendor Fair (booth #2416) that SAP customers and implementation partners continue to fuel the widespread adoption of Centra's collaboration solutions. Leading customers, including Wyndham International, CenterPoint Energy, BMW of North America and Brasil Telecomm, are leveraging Centra's solution to lower costs, increase productivity and ensure faster enterprise-wide user adoption of their SAP deployments.

"Using Centra, training time has been compressed by 40 percent, and that adds up to significant employee time savings," comments Mark Eggers, manager of online learning, Wyndham International. With more than 200 properties across the United States, Canada, Mexico, the Caribbean and Europe, Wyndham needed a way to deliver effective SAP training to all employees in order to maintain its high-quality brand. Wyndham used Centra to provide real-time online training to each of its properties, enabling the company to minimize expenses associated with training and allow delivery of the courses in a more flexible manner than classroom training would permit.

"Helping customers address the complex collaboration and change management challenges around ERP deployments has been a part of Centra's legacy," said Paul R. Gudonis, CEO of Centra. "Now we have taken the deep domain expertise, best practices, collaborative workflows and core software developed over the last eight years, and invested that to create a specific solution for organizations deploying major enterprise applications such as SAP."

Based on best practices gained while working with more than 1,200 leading organizations worldwide, Centra's four solution areas - Centra for Enterprise Application Rollouts, Centra for Sales Effectiveness, Centra for Collaborative Learning, and Centra for Customer Acquisition - automate and facilitate the planning, execution and evaluation phases of mission-critical online business initiatives. By adopting these solutions, leading organizations around the globe have significantly lowered costs and increased productivity and revenue.

Centra for Enterprise Application Rollouts

Centra for Enterprise Application Rollouts is designed to save organizations millions of dollars on a recurring basis by shortening application rollout cycles and drastically lowering travel, facilities and telecom costs associated with traditional rollout methods. Organizations maximize their enterprise application investment by increasing employee productivity through more targeted training, less time out of the office, increased proficiency and end-user adoption of the new business processes. This solution enables customers to engage stakeholders during the design phase, conduct project team meetings online, communicate executive support and project updates, rollout personalized training to thousands of employees through a combination of self-service and live online learning, and automate the gathering and reporting of key rollout progress and effectiveness metrics.

CenterPoint Energy used Centra to deliver online training to thousands of remotely located employees around its SAP platform, eliminating travel-related and audio conferencing expenses, and allowing the delivery of courses in a more flexible manner. According to Larry Stewart, CenterPoint Energy's Human Resources information systems (HRIS) manager, "Centra paid for itself in the first six months." By using Centra to engage people online and demonstrate the look and feel of SAP virtually, the company was able to reduce apprehension about the change and quickly gain widespread user acceptance - resulting in a faster and more efficient rollout of SAP.

In addition to the growing list of global organizations, some of the world's largest professional services firms have incorporated Centra into their methodologies for the pre- and post-ERP implementation support. Today, Centra is partnered with Deloitte Consulting, IBM Business Consulting Services and Accenture to provide end-to-end solutions for successful deployment of ERP applications.

About Centra

Online business collaboration solutions from Centra create workforce efficiencies and enable organizations to share and exchange business-critical information with geographically distributed customers, partners, prospects and employees. Centra's solutions integrate real-time collaboration and departmental business processes with specialized applications that increase sales effectiveness, improve collaborative learning and accelerate enterprise application rollouts and customer acquisition initiatives. Currently available in 12 languages, Centra solutions can be deployed as on-site software or through its ASP service and are supported by an active ecosystem of value-added partners, including Siebel, PeopleSoft, SAP and Deloitte Consulting. Organizations across every major industry and market sector choose Centra, including Wyndham International, Weyerhaeuser, Underwriters Laboratories, BMW and Stanford University. Headquartered in Lexington, Massachusetts, Centra serves a worldwide customer base throughout the Americas, Europe, Asia and Australia. For more information, visit www.centra.com.

Note to Editors: To learn how Centra's collaboration solution for Enterprise Application Rollouts can increase the value of SAP implementations, please visit Centra at booth #2416 for an onsite demonstration.

Centra is a registered trademark of Centra Software, Inc. All other trademarks referenced herein are the property of their respective owners.