Centigram Communications and Howard Day Announce Joint Marketing and Distribution Agreement.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--March 23, 2000 Leading Providers of Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and Interactive Voice Response Enable Carriers and ASPs to Deploy Next-Generation Services Centigram cen·ti·gram n. A metric unit of mass equal to one hundredth (10-2) of a gram. centigram one-hundredth of a gram; abbreviated cg. Communications Corporation (Nasdaq:CGRM CGRM Computer Graphics Reference Model (ISO) ), a leading global provider of unified communications solutions today announced an agreement with Howard Day & Associates, Inc., allowing Centigram to integrate and distribute Howard Day's ATIR ATIR Annual Training Input Requirement 7 Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solution with the Centigram Series 6.3 unified communications platform. Howard Day's ATIR7 IVR system is an advanced automated call center system that small and large businesses can use to offer customers a wide range of services on a 24x7 basis. Integrated with the Series 6.3, the ATIR7 will enable telecom carriers and application service providers to offer their business subscriber customers a host of sophisticated informational and transactional services in a networked environment. The ATIR7 allows end users to send and receive information directly from a company's computer system, without human involvement. Using pre-recorded scripts and voice prompts, the system directs callers through menu options that can be customized for a myriad of uses. Businesses can integrate the ATIR7 with databases and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems to deliver instant services such as bank account information, airline reservation or flight arrival information, directory assistance, government data or movie and theater performance times. Howard Day's sophisticated IVR system also has add-on applications-including text-to-speech capability, Web integration, voice recognition and email capability. When coupled with the Series 6.3 platform, the combined Centigram/Howard Day solution will enable business customers to deploy automated customer services powered by cutting-edge unified communications services. For instance, end users could have text-based email messages automatically read to them over the phone, or customers who made a purchase on the Internet could track delivery status over the phone. "Centigram has had a good working relationship with Howard Day & Associates for many years, and this agreement takes our alliance to a new level," said Bob Puette, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Centigram Communications. "Integrating the ATIR7 IVR system with the Series 6.3 unified communications platform will allow Centigram-enabled carriers and ASPs to provision a broad range of automated customer-oriented communications services." "Centigram's unified communications platform and applications are ushering in Noun 1. ushering in - the introduction of something new; "it signalled the ushering in of a new era" first appearance, introduction, debut, entry, launching, unveiling - the act of beginning something new; "they looked forward to the debut of their new product line" a new generation of highly personalized communications," said Jeffrey Howard, president, Howard Day & Associates. "Combining cutting-edge voice/data capabilities and IP-based services with our leading IVR solution enables ours and Centigram customers to deploy innovative services to meet evolving needs." Centigram Communications Corporation Centigram Communications Corporation (Nasdaq:CGRM) is a leading global provider of Internet-enabled call management, WAP-based messaging and unified communications services to mobile and landline telecom service providers. Leveraging its expertise in voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. , call processing In telecommunication, the term call processing has the following meanings:
The company delivers these services on the highly integrated Series 6 platform and the Centigram Short Messaging Service Center. Centigram is headquartered at 91 East Tasman Drive, San Jose, Calif., 95134. Phone 408/944-0250, fax 408/428-3732, or Web http://www.centigram.com. Centigram has sales and support offices in North America, Europe, Asia, Latin America and Australia. Note to Editors:Centigram is a registered trademark of Centigram Communications Corporation. All other trademarks and registered trademarks are the property of their respective owners. |
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