Centerwheel Releases Enhanced Version of Peer Support Solution. (New Products).Centerwheel, a provider of Web-based collaboration Working together on a project. See collaborative software. and knowledge-sharing solutions, has announced the release of Centerwheel Resolution 2.0, an enhanced version of its peer support solution, which helps companies improve their support operations by enabling users to help each other rather than engaging company agents. Centerwheel Resolution 2.0 builds upon earlier releases by making it easier for users to find answers to their questions and for support administrators to monitor the resolution of user issues. Resolution 2.0 also offers increased flexibility for integrating the collaboration environment with other support systems, such as e-mail or call centers. Centerwheel Resolution 2.0 was designed to act as the first line of defense for technical support, letting users help themselves and each other find topical topical /top·i·cal/ (top´i-k'l) pertaining to a particular area, as a topical antiinfective applied to a certain area of the skin and affecting only the area to which it is applied. top·i·cal adj. information and answers to all their questions. By implementing Centerwheel Resolution, companies can build a reusable re·use tr.v. re·used, re·us·ing, re·us·es To use again, especially after salvaging or special treatment or processing. re·us knowledge base of questions and answers, which helps reduce the volume of incoming Incoming is a 3-D shooter developed by Rage Software and published by Interplay. The PC version was released in late 1998, and the Dreamcast version, a launch title for the console, was released in 1998 in Japan and in 1999 in the rest of the world. user inquiries that need to be handled by support representatives, which can result in cost savings and improved operational efficiencies. Centerwheel Resolution also offers competitive advantages in developer communities, where knowledge sharing and collaboration are critical to attracting and supporting active application developers. Centrerwheel Resolution enables companies to build thriving thrive intr.v. thrived or throve , thrived or thriv·en , thriv·ing, thrives 1. To make steady progress; prosper. 2. developer communities that promote loyalty and application development. www.centerwheel.com/415-627-9000 |
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