Centers of Excellence Begin Serving Dallas-Fort Worth Customers; Rollout of PageNet's New Customer Support Infrastructure is on Schedule.

DALLAS--(BUSINESS WIRE)--March 2, 1999--PageNet (Nasdaq:PAGE) announced today the transition of Dallas-Fort Worth subscribers to its Centers of Excellence infrastructure, an integrated customer support system that incorporates telephone customer service, inventory management and fulfillment, billing and accounting and some technical operations. Dallas-Fort Worth becomes the second market to be served in its entirety by the Centers of Excellence, joining Salt Lake City. PageNet said it expects all U.S. subscribers to be served by the Centers by year-end.

The conversion of customers is part of a reorganization of U.S. operations announced by PageNet in February 1998. As part of the reorganization, PageNet's key support functions are being consolidated into company-wide facilities, or Centers of Excellence. Currently, these functions are dispersed across approximately 50 locations throughout the United States.

The new company-wide facilities include the Customer Care Center of Excellence in Salt Lake City; the Accounting and Finance Center, based in Dallas; and the Technology Center, also in Dallas. Centrobe, an EDS company, manages inventory and order fulfillment from its facility in Des Moines, Iowa.

The benefits of the newly integrated Centers are illustrated at the Customer Care Center of Excellence, where customer service representatives can automatically retrieve important data gathered from each of the other Centers. Customer service representatives now have detailed customer account information, up-to-the-minute coverage maps and other information at their fingertips. Representatives can e-mail or fax invoices and other correspondence directly from their terminals, among other customer-friendly features.

"These state-of-the-art systems allow us to provide superior customer service to our subscribers," said Ted Mullinix, executive vice president of operations for PageNet. "The central operation also gives PageNet improved flexibility in supporting and launching new services."

PageNet provides wireless messaging and information services to 10 million subscribers in the United States, Canada and Spain. The company provides a full range of paging and advanced messaging services, including Internet messaging, assured-delivery messaging and two-way interactive messaging. Later this year, the company plans to introduce a variety of customizable wireless information services for pagers and other devices, partnering with content providers such as CNN, ESPN, Forbes, AccuWeather, The Golf Channel, Tribune Media Services and others. The company also develops advanced wireless applications for corporate customers. Detailed information and coverage maps for PageNet service are available on the Internet at www.pagenet.com.