Centergistic announces AgentView PowerUser dashboard version 4.0.Centergistic Solutions, a provider of enterprise performance management software, has announced the release of AgentView Enterprise PowerUser version 4.0, sold as a module for Centergistic's AgentView Enterprise Performance Management system. Version 4.0 of the interactive desktop dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. provides contact center managers and other senior level managers the ability to create a dashboard of information windows, on the desktop, that show evolving views of real-time group statistics, individual agent "states" and historical summary information, all in one place. As additional capabilities are added, new customized windows can be turned on to show that information. The information contained in these windows can be collected from other ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ports and other data sources. Version 4.0 has improved the flexibility of the information windows, enabling dynamic re-sizing and font font or typeface or type family Assortment or set of type (alphanumeric characters used for printing), all of one coherent style. Before the advent of computers, fonts were expressed in cast metal that was used as a template for printing. selection. Additional graphics views are now available, as is a special "stealth stealth Any military technology intended to make vehicles or missiles nearly invisible to enemy radar or other electronic detection. Research in antidetection technology began soon after radar was invented. " color-coded alarm that can be set to display in the background. Individual user authentication See authentication. security controls have also been added. [ILLUSTRATION OMITTED] www.centergistic.com |
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