Centergistic Solutions Announces AuditTrail(TM), an Automated Administrative Auditing Capability for AgentView(R) Enterprise.ANAHEIM Anaheim (ăn`əhīm), city (1990 pop. 266,406), Orange co., S Calif., SE of Los Angeles; inc. 1870. Anaheim was founded by Germans in 1857 as an experiment in communal living. , Calif. -- Centergistic Solutions, Inc.("CGSO"), a leading global provider of enterprise performance management software solutions for the contact center, announced today the availability of AgentView Enterprise AuditTrail, an administrative auditing tool in the latest version of AgentView Enterprise. AgentView now has the capability to log all events and activities to the CenterStats[R] database. The Audit Trail enables administrators to audit and review all activities, including: login/logout by administrators and users (AgentLink[R] Client, PowerUser[TM], DashView[TM], etc.), APM/License checks to exceptions, Admin changes to the user configuration, metric definition and display layouts. "Many systems administrators spend a lot of time and effort retracing their steps to track down a problem or review administrative procedures. They have expressed to Centergistic a need to document all processes and all interactions with the database and system components," said Ram Iyer Iyer (Tamil : அய்யர்) is the common designation given to Tamils from the upper Brahmin caste of Hinduism who are adhere to and sometimes profess the Advaita philosophy propounded by Adi Shankara , Senior VP and Chief Information Officer for Centergistic Solutions. "What we have provided with our Audit Trail, is the ability to record and track all system interaction processes. This ability will save time and overhead that is better used to manage and improve performance." About Centergistic Solutions Centergistic Solutions, Inc. provides an award-winning Adj. 1. award-winning - having received awards; "this award-winning bridge spans a distance of five miles" family of enterprise performance management software solutions for today's dynamic contact center environment. The robust, patented technology beneath the AgentView system has enabled it to transcend the contact center environment and provide performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , AgentView[R] Enterprise and AgentView[R] Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic is headquartered in Orange, California The City of Orange is located in Orange County, California, United States. It is approximately 3 miles (6 kilometers) north of the county seat, Santa Ana, and approximately 32 miles (52 kilometers) southeast of Los Angeles. , with offices throughout the U.S. as well as international distribution. This release includes forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 27A of the Securities Act of 1933 and Section 27E of the Securities Exchange Act of 1934. Statements contained in this release that are not historical facts may be deemed to be forward-looking statements. Investors are cautioned that forward-looking statements are inherently uncertain. Actual performance and results may differ materially from that projected or suggested herein due to certain risks and uncertainties including, without limitation, ability to obtain financing and regulatory reg·u·late tr.v. reg·u·lat·ed, reg·u·lat·ing, reg·u·lates 1. To control or direct according to rule, principle, or law. 2. and shareholder approvals for anticipated actions. Further information about such risks and uncertainties can be found in the Company's filings with the Securities and Exchange Commission. |
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