Centergistic Solutions' AgentView PowerUser Awarded 2004 'Product of the Year'.ORANGE, Calif. -- Technology Marketing Corp.'S Customer Inter@ction Solutions Magazine Selects PowerUser for Innovation and Business Value Centergistic Solutions, a leader in real-time performance management solutions, today announced that Technology Marketing Corp.'s Customer Inter@ction Solutions(R) magazine has named AgentView(R) Enterprise PowerUser as a Product of the Year winner for 2004. Customer Inter@ction Solutions has been a leading publication in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call center and teleservices industries since 1982. "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have shown excellence in technological advancement. Centergistic's AgentView Enterprise PowerUser solution has demonstrated to our editors that it will help improve both the customer experience and deliver ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that implement the solution," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , executive group publisher and editor-in-chief of Customer Inter@ction Solutions. "AgentView's latest version of PowerUser presents a powerful method of providing real-time performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. in a dashboard environment," said Susan Saldibar, vice president of marketing for Centergistic. "We are pleased that Customer Interactions Solutions recognizes the value of PowerUser to managers who need to make faster and more accurate decisions." AgentView Enterprise is a real-time performance management solution that helps contact centers achieve greater efficiency and effectiveness. AgentView achieves this by providing managers and the workforce with a strong set of performance metrics that empower them to take actions that support the goals of the organization. These metrics are created by collecting and combining data from various sources for a stronger information set. This information can be delivered via virtually any media including to the desktop, LED and plasma displays Also called "gas discharge display," a flat-screen technology that uses tiny cells lined with phosphor that are full of inert ionized gas (typically a mix of xenon and neon). Three cells make up one pixel (one cell has red phosphor, one green, one blue). , Internet and wireless devices. AgentView PowerUser, version 4.0 provides contact center managers and other senior-level managers with the ability to create a dashboard of information windows on the desktop that show evolving views of real-time group statistics, individual agent "states," and historical summary information all in one place. As additional capabilities are added, new windows can be turned on to show that information. The layout of the PowerUser windows depends on what the user wants to see. The information contained in these windows can be collected from other ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ports as well as other data sources. About Centergistic Solutions Centergistic Solutions produces Performance Management software that delivers increased profitability for our customers, through continual improvement Continual Improvement (also called incremental improvement or staircase improvement) is a process or productivity improvement tool intended to have a stable and consistent growth and improvement of all the segments of a process or processes. in business performance, by empowering managers and staff to make real-time tactical business decisions that are aligned with strategic goals. Our software is designed to collect, combine and display real-time and historical performance information from systems located throughout the contact center and the enterprise. The advanced filtering, profiling and threshold technology behind our solutions helps create a "smart" superset A group of commands or functions that exceed the capabilities of the original specification. Software or hardware components designed for the original specification will also operate with the superset product. However, components designed for the superset will not work with the original. of information that can be used to motivate and inform staff and management. Decisions are faster, more accurate and, most importantly Adv. 1. most importantly - above and beyond all other consideration; "above all, you must be independent" above all, most especially , always in context with your goals. Our flagship products A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. as well as international distribution. For more details on the information contained in this release or Centergistic Solutions and its line of products and services, contact Susan Saldibar, vice president, marketing. All Centergistic products can be viewed on the corporate Web site at www.centergistic.com. Note to Editors: AgentView is a registered trademark of Centergistic Solutions, all rights reserved. AgentView PowerUser is a trademark of Centergistic Solutions. All other products mentioned herein are trademarks of their respective companies. |
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