CenterForce Technologies, Inc. Announces Performance Optimization Partner Program at ICCM Show in Chicago.

Business Editors/High-Tech Writers

ICCM 2003

CHICAGO--(BUSINESS WIRE)--Aug. 25, 2003

Channel Partners Find Competitive Edge by Signing with CenterForce Technologies

CenterForce Technologies, Inc.(R), a leader in contact center performance optimization solutions, announced today at the International Call Center Management (ICCM) conference and exhibition, the official launch of its Channel Partner or Performance Optimization Partners (POP) Program.

Lou Buth, Director of Channel Partner Sales leads this initiative. Buth, a veteran of the contact center channels business joined CenterForce to establish the channel programs in North America representing CenterForce's performance optimization suite, including CenterForce Analyzer(TM), RightForce(TM), RightForce Express(TM).

"The decision to partner with CenterForce Technologies became very clear to us after evaluating their product suite," said Doug Pottieger, General Manager of ATI. Pottieger concluded, "The CenterForce Analyzer and RightForce Workforce Management system will significantly enhance contact center suite of solutions we can now offer to our customers."

Lance Rifenburg, Vice President of Sales for Orange County, CA-based ROI Networks commented, "In today's customer driven economy, companies must provide best-in-class support to customers regardless of customer touch point. At the same time, companies must find ways to do more with less, increase operational efficiency, and exceed shareholder expectations. This is why ROI Networks selected CenterForce Technologies as a strategic partner. CenterForce provides a powerful and effective suite of applications targeted at emerging mid-market customers that meet and exceed these critical business objectives."

"The addition of CenterForce as a strategic partner solidifies our contact center performance suite, which is designed to automate and improve upon business processes that increase effectiveness and efficiency," said, Ernie LaBara, Vice President of Sales for Parallax Technologies in suburban Detroit.

CenterForce's Lou Buth comments, "The Channel Partners we have signed thus far immediately understood the value proposition we had to offer them. The combination of our performance optimization solutions combined with our channel partners local market expertise and support, make for a terrific overall offering for those contact centers looking to provide best-in-class service to their customers."

About CenterForce

CenterForce Technologies, Inc. is headquartered in Bethesda, MD, with regional offices throughout the United States. As of May 2003, CenterForce products are deployed in over 100 contact centers in the United States and Canada. CenterForce Technologies stands as the pioneer in offering contact center performance optimization software. Our products are designed to help you execute a Performance Optimization Process that maximizes your existing technology investments and positions your contact center(s) to achieve best-in-class performance. All CenterForce applications deliver a return on investment in just a few months. Whether it's an inbound, outbound, or blended channel contact center, CenterForce Technologies has proven, award-winning performance optimization solutions. For more information visit us on the web at www.cforcetech.com.