CenterForce Optimizer Release 6.3 Shipping Now in February 2002; Newest Version Raises the Bar Again in 'Best Time to Call' Software.

Business Editors

Call Center & CRM Solutions 2002

BETHESDA, Md.--(BUSINESS WIRE)--Feb. 11, 2002

CenterForce Technologies, Inc. announced today that its newest version of CenterForce Optimizer(R) Release 6.3 is now shipping in February 2002.

CenterForce Optimizer is the leading best-time-to-call software application used by outbound contact centers to increase productivity and profitability.

After a tremendous market surge in 2001 which saw seventeen new customer installations, the latest version of CenterForce Optimizer continues to deliver innovative new features that promise to further increase the value and return on investment for CenterForce's clients.

CenterForce Optimizer Release 6.3 adds new capabilities aimed at incremental performance improvements and ease of use for those centers that have dynamic "blend" environments and/or pass their lists multiple times a day and wish to maximize the net revenue from their outbound operations. New features include:

-- Adaptive Scheduler(TM) - Automatically calculates the expected passes of the
list in a multi-pass center and schedules the "best accounts to call" per the
expected schedule.

-- Continuous Optimization(TM) - Monitors the progress of calling over the
scheduled day and automatically re-optimizes in response to resource changes
driven by inbound calls in blended centers or the end of a current pass in a
multi-pass center.

"CenterForce Optimizer 6.3 is evidence of CenterForce's responsiveness to the needs of sophisticated outbound contact centers," said Bob Kelly, president and CEO of CenterForce. "Increasing productivity in "blend" and multi-pass environments is a challenge for dialer managers. Now, CenterForce Optimizer 6.3 provides automatic operation for these environments which contributes to superior levels of productivity increase."

CenterForce Optimizer 6.3 was tested in multiple customer centers in Q4 2001. Installation is normally completed within 30 days of contract with a return on investment of less than six months.

CenterForce Technologies, Inc.

CenterForce Technologies is recognized for its award-winning suite of contact center productivity enhancement software solutions featuring industry leading "best-time-to-call" technology from CenterForce Optimizer(R), outbound staff forecasting with CenterForce Planner(TM) and automated goal setting, performance measurement and agent score cards with CenterForce Analyzer(TM), CenterForce products integrate seamlessly with systems from industry leaders including Aspect Communications, Avaya (NYSE:AV); Concerto Software (formerly DAVOX) (NASD:DAVX) ; eshare (NASD:ESHR); Eyretel; Genesys; IEX; Nortel; SER Corporation (formerly EIS); Rockwell and Universal Training.

CenterForce Analyzer connects with the Purdue University Center for Customer-Driven Quality Database, hosted by BenchmarkPortal.com, for immediate and automated industry peer group benchmarking. For more information about CenterForce Technologies, visit www.cforcetech.com.