Center Partners Receives `CRM Excellence' Award for 2004.Business Editors/High-Tech Writers FORT COLLINS, Colo.--(BUSINESS WIRE)--May 11, 2004 Customer Inter@ction Solutions Magazine Again Honors Center Partners with the Industry's Prestigious `CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence' Award For the second consecutive year, Center Partners has been honored with the prestigious "CRM Excellence" Award for superior customer relationship management. The award is presented annually by Customer Inter@ction Solutions magazine to commend companies that have contributed substantially to the success of their clients by providing superior CRM solutions. "The CRM Excellence Award represents a great achievement for Center Partners," said Chris Kneeland, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of the Colorado-based contact center services provider. "The fact that we have received it in two consecutive years is especially gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. , because it reflects our consistent success in building custom solutions for our clients -- year after year." CP-WNP is a proprietary, fully customized CRM tool that tracks order fallout, manages error correction, and drives process improvement. Powerful front-end processes are complemented by back-end reporting that enables process improvement and automation, including "mass" processing. "The smooth implementation of the CP-WNP CRM tool was the result of a close partnership between our carrier clients and our internal process teams," said David Geiger, Center Partners' CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "On the bottom line, the system cut the 'port-in' transaction backlog from 43% to less than 2.5%, and we shrank the total fallout correction time from days to less than four hours. We also reduced the headcount dedicated to fallout correction by 65% -- in less than four months." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , founder and chairman of TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center , publishers of Customer Inter@ction Solutions, "Center Partners has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers." About Center Partners Center Partners is a division of WPP Group plc. (Nasdaq: WPPGY), one of the world's premier communications companies with revenues exceeding $6 billion. Headquartered in Fort Collins, Colorado The City of Fort Collins, a home rule municipality situated on the Cache la Poudre River along the Colorado Front Range, is the county seat and most populous city in Larimer County, Colorado. , Center Partners provides a broad spectrum of contact center services for clients based in North America and overseas. For more information, contact: Center Partners, 4401 Innovation Drive, Fort Collins, CO 80525. Tel: 800-519-3532. Fax: 970-206-8434. Or visit our website at www.centerpartners.com. About TMC Since 1972, Technology Marketing Corporation (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC(TM) publishes two magazines: Customer Inter@ction Solutions(TM) and Internet Telephony(R) , two online publications, Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). (TM) Magazine and BiometriTech(TM) Magazine, and a series of e-mail newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. |
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