Center Partners Meets Wireless Number Portability/WNP Challenges with Turnkey Call Center Solution.

Business Editors/High-Tech Writers

FORT COLLINS, Colo.--(BUSINESS WIRE)--Feb. 25, 2003

Center Partners' New Wireless Portability Operations Center 

is the First Complete Call Center Solution That is Ready

for a Rapid Start-Up

The new Wireless Portability Operations Center introduced today by Center Partners offers wireless carriers a powerful tool to help ensure that they will comply with a federal mandate by providing Wireless Number Portability (WNP) to all their customers later this year.

"The Wireless Portability Operations Center is an end-to-end, customer-facing solution that can help carriers resolve a multitude of portability issues," said Richard Keith, Center Partners CEO. "In such a complex process as WNP, the risk of porting fallout is enormous. So, the need for a call center solution that is comprehensive and completely reliable is critical."

The Wireless Portability Operations Center is comprised of three components, which can be implemented together or individually, as needed:

1. Wireless Sales Team: Handles inbound sales, outbound telemarketing, sales confirmation and field sales support.

2. WNP Fallout Team: Tier 1 fallout specialists communicate with customers and carriers to resolve porting failures, reprogram handsets and validate port requests. Tier 2 fallout specialists resolve more complex service and technical issues.

3. Wireless Customer Loyalty Team: This team specializes in inbound and outbound customer loyalty calls, leveraging Center Partners' successful Save Desk, Welcome and Winback Team. These proven services, which Center Partners is already providing to wireless carriers, significantly increase customer lifecycle value and cut the costs associated with customer acquisition and churn.

"Our Wireless Portability Operations Center offers wireless carriers a robust, flexible and scalable solution that will help them lower their risk of non-compliance with the federal WNP mandate," said Chris Lawler, Vice President of Operations. "It can also help them embrace WNP as a great competitive opportunity. We're heading into a period of tremendous turbulence in this industry. This is a tool to retain current customers and capture new customers -- and it's ready right now."

White Paper on WNP and the Wireless Portability Operations Center Now Available

Center Partners has prepared a white paper that explains the WNP challenge and the Wireless Portability Operations Center solution in detail. For a free copy, contact: [e-mail] or click on www.centerpartners.com.

About Center Partners

Center Partners is a division of WPP Group plc. (Nasdaq:WPPGY), one of the world's premier communications companies with revenues exceeding $7 billion. Headquartered in Fort Collins, Colorado, Center Partners provides a broad spectrum of call center services for clients based in North America and overseas. For more information, contact: Center Partners, 4401 Innovation Drive, Fort Collins, CO 80525. Tel: [phone]. Fax: [phone]. Or visit our website at www.CenterPartners.com.