Center Partners' CEO Richard V. Keith Named an ``Entrepreneur of the Year'' by Ernst & Young.Business Editors FORT COLLINS, Colo.--(BUSINESS WIRE)--Jan. 7, 2003 Explosive Success of Center Partners in Outsourced Call Center Services Recognized with Prestigious Finalist Award Center Partners, the Colorado-based provider of call center services, is now officially the rising star of "high-touch" inbound services. The company's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and founder Richard V. Keith was named a national finalist by Ernst & Young in its 2002 Entrepreneur of the Year awards ceremony in Palm Springs, California Palm Springs is a famed Riverside County, California desert resort city, approximately 110 miles (177 km) east of Los Angeles and 140 miles (225 km) northeast of San Diego. As of the 2000 census, the city population was 42,807. . Only three national finalists were selected from 47 regional winners across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Mr. Keith and Center Partners represented the Rocky Mountain Region The Rocky Mountain Region is a floristic region within the Holarctic Kingdom in western North America (Canada and the United States) delineated by Armen Takhtajan and Robert F. Thorne. in the Business Services category. He was the only national finalist selected from the Rocky Mountain Region. In an industry that has seen many buyers of call center services turn to low-priced suppliers overseas, Center Partners has grown by 8,000 percent in five years. Center Partners currently operates six call centers in three states, a staff of more than 2,000, and serves corporate clients worldwide. "Our clients have found that in this business high value truly means lower costs and greater profitability," said Mr. Keith. "Customer acquisition, retention, tech support and customer care are all more effective -- and less expensive -- when the people who interact with your customers are meticulously selected and equipped with powerful technology and training." Center Partners appeals to market-leading clients in industries where customer care is critically important -- including telecommunications, public utilities, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , healthcare and computer hardware/software -- because it offers more than just a friendly voice. "The new generation of call center services is more than just people, and it's more than just technology," said Mr. Keith. "It's based on a new approach to training that empowers and motivates well-qualified people. It also engages new technology that enables each of our agents to manage customer information more intuitively -- and far more productively. "With this combination of innovative training and technology, our people have become knowledge managers -- and our studies prove that callers recognize the value of the service we provide. Faster calls, shorter hold times, fewer call-backs and greater caller satisfaction add up to a huge competitive advantage for our clients." About Center Partners Center Partners is a division of WPP Group WPP Group plc (LSE: WPP) (NASDAQ: WPPGY), based in London, United Kingdom, is one of the world's largest communications services groups (and one of the big six advertising holding companies, the others being Omnicom, Interpublic, Publicis, Dentsu and Havas) employing plc. (Nasdaq:WPPGY), one of the world's premier communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. with revenues exceeding $7 billion. Headquartered in Fort Collins, Colorado The City of Fort Collins, a home rule municipality situated on the Cache la Poudre River along the Colorado Front Range, is the county seat and most populous city in Larimer County, Colorado. , Center Partners provides a broad spectrum of call center services for clients based in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and overseas. For more information, contact: Center Partners, 4401 Innovation Drive, Fort Collins, CO 80525. Tel: 800/519-3532. Fax: 970/206-8434. Or visit our website at www.CenterPartners.com. |
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