Cellular South Deploys edocs Platform for Customer Self-Service and e-Billing; Software Reduces Costs and Customer Churn for Leading Regional Telecommunications Service Provider.

Business/Technology Editors

NATICK, Mass.--(BUSINESS WIRE)--Feb. 3, 2003

edocs (www.edocs.com), the leading provider of customer self-service and e-billing software solutions, today announced that Cellular South, a leading provider of telecommunications services in the Southeastern United States, has licensed and deployed its software to provide anytime, anywhere self-service access for online billing, account management and customer care. Using the edocs solution, Cellular South expects to significantly reduce operational costs and improve customer satisfaction, leading to lower customer churn.

Headquartered in Jackson, Mississippi, Cellular South provides state-of-the-art digital nationwide wireless coverage and a range of innovative local, regional and nationwide calling plans. The company has over 85 retail locations and is licensed to provide wireless service in five southeastern states, totaling a population of over 5 million.

"From the day this company was founded, it has always focused on superior customer service," said Greg Latour, Vice President of Operations, Cellular South. By deploying edocs' customer self-service and e-billing platform, we have raised the service bar again while driving significant operational efficiencies across our business. The edocs solution will deliver clear value for our customers and for Cellular South."

Cellular South integrated two modules of edocs' eaSuite(TM) into its existing eCare online service offering: eaDirect(TM), edocs' core self-service and e-billing platform; and eaPay(TM), edocs' payment warehousing and scheduling solution with multiple online payment gateway options. These applications provide Cellular South customers with convenient online self-service access to all account-related tasks, deep analytic capabilities and flexible electronic payment options.

With the help of an aggressive marketing campaign to drive adoption, Cellular South expects to reap significant benefits from the edocs technology, including: reduced calls to its customer care center, reduced billing and mailing costs, accelerated payment receipts and reduced payment processing costs. Cellular South expects adoption to reach 10 percent in early 2003 and to grow consistently throughout the year.

"Customer self-service and e-billing are at the core of Cellular South's online customer care strategy," said Jim Moran, edocs' Executive Vice President and Co-Founder. "The edocs applications give Cellular South a distinct competitive advantage by enabling a superior on-line self-service experience while dramatically reducing operating costs."

About Cellular South

Cellular South, headquartered in Jackson, Mississippi, is a leading regional provider utilizing several wireless technologies and licensed to provide wireless service in five southeastern states - Alabama, Arkansas, the Florida Panhandle, Mississippi and Southwest Tennessee - totaling a population of more than five million. Cellular South is dedicated to making this area the best place to own and use a wireless phone. For more information, contact Cellular South at 1-877-CSOUTH1 or visit cellularsouth.com.

About edocs

edocs is the leading provider of customer self-service and e-billing software for Global 2000 businesses. edocs' solutions improve the quality of customer care, reduce support costs and deepen relationships with business and consumer customers. The software enables end customers to manage their accounts, research offerings, buy products and services, review bills and statements, initiate and track payments, and resolve issues online from a single starting point at a company's web site.

edocs' products and services are used by some of the world's leading companies across a variety of industries including financial services, energy, healthcare, insurance, retail and telecommunications. Customers include AT&T Wireless, American Express, Blue Cross Blue Shield of Minnesota, BT (British Telecom), Fannie Mae, FleetBoston Financial, GE Capital, Nashua Mobile, Sprint, Target, T-Mobile and Toyota Financial Services. Founded in 1997 and headquartered in Natick, Massachusetts, edocs has offices in Europe and Asia. For more information call [phone] or visit www.edocs.com.