Cbeyond to Showcase Its Customer Self-Service Application at Telco e-Care Conference.ATLANTA -- Cbeyond[R], Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CBEY CBEY Center for Business and the Environment at Yale ), a leading IP-based managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality provider to small businesses, will present a session entitled "Empowering Your Customers Through Self Service," on Thursday, October 25, 2007, at 3:30 p.m. EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT at the annual Telco e-Care conference in Washington, D.C. Minaz Vastani, vice president, information technology at Cbeyond, will discuss how communication service providers' self-care portals have evolved from providing basic account management functions to enabling meaningful customer interactions with the service and service provider. The session will focus on Cbeyond's experience evolving its own online customer portal, CbeyondOnline(TM). "Customer self-care solutions are ideal for our small business customers who require flexibility amid fluctuating business requirements," said Vastani. "CbeyondOnline allows our customers to view, monitor and make changes to their account when it's convenient for them, instead of being forced to manage their communications services during normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a ." CbeyondOnline is a user-friendly application that allows Cbeyond's customers to view and pay bills, receive service support and add any of the company's 20 productivity-enhancing applications to their service package. All of Cbeyond's 31,000 customers are billed online and approximately 35 percent pay online. TeleStrategies' Telco e-Care conference will bring together IT, marketing and customer care executives from the service provider and vendor community to discuss the unique systems, support, and process requirements needed to realize best-in-class customer self-care in support current and next-generation communications offerings. About Cbeyond Cbeyond, Inc. (NASDAQ: CBEY) is a leading IP-based managed services provider that delivers integrated packages of communications and IT services to more than 31,000 small businesses throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Cbeyond offers more than 20 productivity-enhancing applications including local and long-distance voice, broadband Internet See broadband. , mobile, BlackBerry(R), broadband laptop access, voicemail, email, web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. , fax-to-email, data backup, file-sharing and virtual private networking. Cbeyond manages these services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network. For more information on Cbeyond, visit www.cbeyond.net. CBEY-F CBEY-G |
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