Cbeyond Implements RealOps AMP; Drives Automation of Incident, Problem & Service Desk Management Functions.HERNDON, Va. -- RealOps, Inc., a proven leader in IT Process Automation solutions, announced today that Cbeyond (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CBEY CBEY Center for Business and the Environment at Yale ), a managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality provider to small businesses, has implemented RealOps AMP(TM) (Automation Management Platform) to automate critical operational processes that include incident prioritization, problem triage triage Division of patients for priority of care, usually into three categories: those who will not survive even with treatment; those who will survive without treatment; and those whose survival depends on treatment. and diagnosis, and service remediation and restoration. In addition to this automation, RealOps AMP is providing Cbeyond with full-featured reporting around these functions. Cbeyond is an Atlanta-based managed services provider that delivers integrated packages of voice, mobile and broadband services to small businesses. The company manages these services over a private, 100-percent Voice over Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VoIP) facilities-based network. Due to Cbeyond's business growth and the increasing adoption of applications by their customer base, the company implemented RealOps AMP to streamline processes and ensure it maintained a rapid customer response rate. RealOps AMP is an IT Process Automation platform designed to enable IT organizations to define and automate their operational processes. RealOps AMP provides capabilities such as pre-defined IT process templates, the ability to design and schedule routine or customized process workflows, and the ability to automate responses. RealOps AMP utilizes adapters to easily integrate with management tools already in place in most IT environments. The solution has the flexibility required in most enterprise IT environments to support process automation in support of IT Service Management. "By integrating our systems, we are able to provide our customers with more timely and accurate information," said Richard Batelaan, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of Cbeyond. "RealOps AMP provided us with a framework for improving our customer's experience, while leveraging our scalable IP application platform to improve our operational efficiency and productivity." "With RealOps AMP, we were able to quickly integrate Cbeyond's management tools and provide cross platform automation for a variety of manual processes," said Sean McDermott, chief executive officer and president of RealOps. "Our initial deployment of RealOps AMP delivered an immediate impact to Cbeyond's operational service quality. This is tremendous validation of the compelling ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). AMP can provide our customers." About Cbeyond Cbeyond (NASDAQ:CBEY) is an Atlanta-based managed services provider that delivers integrated packages of voice, mobile and broadband services to small businesses in Atlanta, Chicago, Dallas, Denver, Houston and Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. . Cbeyond offers core communications services such as local and long-distance voice, mobile and broadband Internet access Broadband Internet access, often shortened to just "broadband", is high speed Internet access—typically contrasted with dial-up access over modem. Dial-up modems are generally only capable of a maximum bitrate of 56 kbit/s (kilobits per second) and require the full use of a along with enhanced applications, including voicemail, email, Web hosting, fax-to-email, data backup, file-sharing, VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. and more. Cbeyond manages these services over a private, 100-percent Voice over Internet Protocol (VoIP) facilities-based network. For more information on Cbeyond, visit www.cbeyond.net. About RealOps, Inc. RealOps, Inc., a leader in IT service management, delivers proven IT Process Automation software that streamlines and accelerates execution of critical operational service functions. RealOps bridges people, process, and technology within IT service management--enabling customers to minimize service downtime...prioritize operations response in accordance with varied service level...and reduce overall operating costs. RealOps customers include leading service providers and enterprises with highly complex, global IT operations environments. Headquartered in Herndon, Virginia, RealOps, Inc. can be found on the web at www.realops.com. |
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